SDM INTEGRATION LEAD

Job Description

For more than a century, L'Oréal has devoted itself solely to one business: Beauty. Present in 150 countries across five continents and with €42 billion consolidated sales, L'Oréal is the global industry leader. With 37 global beauty brands across four divisions, L'Oréal offers beauty for all, covering all beauty categories and catering to all desires. With the acquisition of the Australian brand Aēsop in 2023, the Group continues to expand its portfolio through targeted acquisitions as part of its drive to create the future of beauty.

Today, L'Oréal includes more than 2,000 tech positions and is constantly growing. Beauty Tech is changing the game and leading the shift towards new consumer realities and a digital disruption. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future.

Beauty Tech equips the Group with the key assets it needs to conquer this new world, where Tech has become strategic. With this ambition, L'Oréal continues to recruit diverse, innovative, skilled and passionate minds in different tech domains such as Data, Digital, Cloud, Cyber Security, IT Architecture, DevOps, Applications and Infrastructure.

About the Team

We are the IT Europe Operations and Finance Service Delivery Team managing the support of 7 SAP ECC, 1 SAP SRM, 1 Manhattan Active Warehouse Management Platform, and 1 SAP S/4 HANA Platform for about 12,500 users in 35 countries.

We are aiming for Run Excellence and Continual Improvements based on our ITIL/ITSM standard processes and supporting our business teams with a holistic and added‑value focused approach. We monitor our operational KPIs where high User Satisfaction is one of the most important and communication to our IT and Business Stakeholders is key. We work with offshore partners in India maintaining a professional and respectful relationship. Our mindset is open and unlimited for further improvements.

Key Responsibilities

• Service delivery for E2E Functional & Technical Integration Management
• Operational monitoring & tooling implementation
• Service delivery for Master Data management
• Continuous improvement, change management, best practices
• Supervise and manage support services within the defined standards (SLA, quality, time, cost, etc.)
• Develop and maintain effective relationships and communication with business organization, CIOs/BRMs, other IT departments, external partners
• Ensure release and deployment process is followed to guarantee service provider support of our solution
• Manage escalations, follow operational crises and exceptional situations in collaboration with other IT departments
• Within the ITIL/ITSM framework, ensure implementation and communication of standard processes with business organization, other IT departments and external partners

Requirements

• At least 5 years of experience in SAP & Integration Ecosystem (iDOC monitoring, APIs…)
• Proven experience with ELK Stack (Elasticsearch, Kibana) for developing and maintaining end‑to‑end dashboards and automating monitoring processes
• Functional knowledge of Control‑M for SAP to manage and troubleshoot batch job incidents and problems
• Excellent knowledge in ITIL/ITSM (Incident Management, Service Request Catalog Management, Problem Management, Change Management, …)
• ITIL4 certified
• Knowledge in Project Management, testing automation
• Experience working with offshore/remote teams and external support partners
• Strong organization and communication skills
• Stakeholder management
• Analytical mindset
• Team player with excellent social skills and intellectual/cultural flexibility
• Understand and develop continuous improvement initiatives
• Fluent in English and French

Benefits

• Invests in Tech and positions its Tech teams at the heart of its digital transformation strategy
• Employees have real impact, to test ideas, innovate and build the future
• Hybrid work policy: 3 days in office, 2 days work from home
• Many benefits: VIP staff shop with preferential rates, company restaurant & gym, 60% reimbursement of transportation subscription, work council offering employee discounts and more
• Robust HR policy: dynamic mobility, significant investment in training, regular remuneration review, Time Savings Account, paternity leave, Citizen Day, etc.
• Equal Opportunity Employer; we do not discriminate in recruitment, hiring, training, promotion, or other employment practices.

Additional Information

• Contract type: Full-Time
• Location: Levallois‑Perret
• Possible partial remote

Recruitment Process

• Interview with HR
• Interview with hiring manager
• Interview with business leader