SDM Integration Lead

IT Europe Operations and Finance Service Delivery Team

We manage support for 7 SAP ECC, 1 SAP SRM, 1 Manhattan Active Warehouse Management Platform, and 1 SAP S/4 HANA Platform for about 12,500 users in 35 countries. Our focus is RUN Excellence and Continual Improvements based on ITIL/ITSM processes, supporting business teams with a holistic and added value approach.

Key Responsibilities

• Service delivery for E2E Functional & Technical Integration Management
• Operational Monitoring & Tooling Implementation
• Service delivery for Master Data management
• Continuous improvement, change management, best practices
• Supervise and manage Support Services within defined standards (Service level, quality, time, cost, etc.) and processes
• Develop and maintain effective relationships and communication with our business organization, CIOs/BRMs, other IT departments, external partners
• Ensure that the Release and Deployment process is followed to guarantee the ability of the service provider to perform the support of our solution
• Managing escalations, following operational crises and exceptional situations in collaboration with other IT departments
• Within the ITIL/ITSM framework ensure the implementation and communication of standard processes with our business organization, other IT departments and external partners

Requirements

• At least 5 years of experience in SAP & Integration Ecosystem (iDOC monitoring, APIs,…)
• Proven experience with the ELK Stack (Elasticsearch, Kibana) for developing and maintaining end-to-end dashboards and automating monitoring processes
• Functional knowledge of Control-M for SAP to manage and troubleshoot batch job incidents and problems
• Excellent knowledge in ITIL/ITSM (Incident Management, Service Request Catalog Management, Problem Management, Change Management, etc.)
• ITIL4 certified
• Knowledge in Project Management, testing automation
• Experience in working with offshore/remote teams and external support partners

Strong Interpersonal Skills

• Strong organization and communication skills
• Stakeholder management
• Analytical mindset
• Teamplayer with excellent social skills and intellectual/cultural flexibility
• Understand and develop continuous improvement initiatives
• Fluent in English and French

Benefits

• Invests in Tech and positions its Tech teams at the heart of digital transformation strategy.
• Employees can have a real impact, test ideas, innovate, and build the future.
• Hybrid Work Policy: 3 Days in Office, 2 Days Work from Home.
• VIP staff shop with preferential rate, company restaurant & gym, 60% reimbursement of transportation subscription, employee discounts on social & cultural activities, and holiday vouchers.
• Dynamic mobility policy, significant investment in training, regular remuneration re‑evaluation, innovative HR measures such as Time Savings Account, paternity leave, Citizen Day, etc.
• Equal Opportunity Employer with a diverse environment.

We are an Equal Opportunity Employer and do not discriminate in recruitment, hiring, training, promotion, or other employment practices. We value diversity and welcome candidates from all backgrounds.