Sales Support Specialist

Infopro Digital, the B2B group specialising in information and technology, is currently looking for a Sales Support Executive on a permanent contract to strengthen the team at its Chartis Research business based in London, UK. Chartis Research is a leading provider of research, intelligence and advisory services focused on the global financial technology market. It delivers insights and analysis that help organisations make informed decisions in areas such as risk management, compliance, data management and cybersecurity.

Responsibilities

• Support the sales team with day‑to‑day administrative and commercial tasks
• Assist with lead generation activities, including researching prospects and preparing outreach lists
• Coordinate and schedule client calls, demos and internal meetings
• Prepare sales materials, proposals and basic presentations
• Maintain accurate CRM records, updating contact information, activity notes and pipeline data
• Respond to inbound enquiries and direct them to the appropriate team members
• Support account managers with follow‑ups, renewals and client communication
• Collaborate with internal teams to ensure projects and deliverables run smoothly
• Help organise participation in industry events, conferences and client meetings
• Stay aware of market developments and competitor activity to support the wider sales function

Requirements

• Some experience in a sales support, inside sales, customer service or administrative role
• Comfortable working in a B2B environment; interest in financial technology is a plus
• Strong organisational skills and attention to detail
• Confident communicator with good written and verbal skills
• Ability to learn and explain product information clearly
• Proactive, reliable and able to manage multiple tasks
• Familiarity with CRM systems and MS Office (or willingness to learn)
• Team‑oriented mindset with a positive, can‑do attitude
• Willingness to support occasional travel or events when required

Benefits

• Hybrid role based in London with flexible working arrangements
• Working‑preferences options (remote, hybrid, onsite) available
• Fantastic holiday allowance that increases with tenure
• Birthday day off
• Access to 24/7/365 Employee Assistance Programme
• Extensive learning programmes via Generation Infopro platform
• Paid volunteer days throughout the year
• 25 days annual leave (rising to 30 days)
• Group personal pension plan
• Life assurance
• Interest‑free season ticket loan (STL)
• Private medical insurance
• Bonusly employee recognition
• Employee discount scheme
• Enhanced maternity leave up to 26 weeks full pay
• Dependent leave up to 5 days full pay per year
• Menopause policy and inclusive support
• Eye‑care vouchers
• Discounted gym membership (and partner addition)
• Agile/remote working options
• Bike‑to‑work scheme
• Holiday purchase options
• Dental insurance
• Health cash plan
• Personal accident insurance

Equal Opportunities

We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. This statement complies with all laws prohibiting discrimination in all phases of employment, and all applicants are treated the same, whether or not they provide additional information.