Sales Operations Manager

Responsibilities

• Optimize sales efficiency across teams (B2B, CSE, Italy, Belgium, International)
• Establish sustainable tools, processes and metrics for the commercial strategy
• Manage the evolution of the CRM HubSpot: data structuring, pipeline, reporting, usage rules
• Define sales workflows, routines and commercial rituals
• Coordinate technical changes with Data & IT teams
• Create and update reference documents (playbooks, CRM charters/guidelines)
• Improve data reliability and build the customer master/reference
• Co-lead the project to create a unified customer master with BI and IT
• Define roles and responsibilities for maintaining customer data
• Drive commercial performance and maintain performance dashboards

Requirements

• Minimum 5 years of experience in Sales Ops, Revenue Ops, or Business Ops in a tech, SaaS, or travel tech environment
• Proven experience structuring a Sales organization
• Strong understanding of multi-team / multi-country commercial performance challenges
• Solid knowledge of CRM, data and sales tooling
• Comfortable in an international environment, with full professional proficiency in English, both spoken and written.

Core Competencies

Demonstrates expertise in optimizing sales efficiency and structuring sales organizations across multiple teams and countries. Proficient in managing CRM systems, data reliability, and commercial performance metrics.

Highest-signal resume keywords

• Sales Operations
• CRM Management
• Data Structuring
• Commercial Strategy
• International Sales

ATS Optimization Keywords

Hard Skills

• Sales Efficiency Optimization
• Data Reliability Improvement
• Sales Workflow Definition
• Performance Dashboard Maintenance
• Commercial Rituals Coordination

Soft Skills

• Interpersonal Communication
• Collaboration
• Leadership

Industry Keywords

• B2B Sales
• Revenue Operations
• Tech Environment
• SaaS
• Travel Tech

Tools & Technologies

• HubSpot CRM
• Sales Tooling
• Business Intelligence (BI)