Sales Director, Strategic Accounts FSI

Sales Director, Strategic Accounts FSI

This pivotal role expands Genesys’ footprint and establishes the company as a trusted partner for end‑to‑end CX transformation across our most critical enterprise accounts in France.

Key Responsibilities

• Own and grow strategic enterprise accounts in the CCaaS and AI‑driven CX space.
• Build multi‑year partnerships with key clients, influencing CX transformation agendas.
• Lead and inspire a team of Strategic Account Managers to achieve exceptional performance.

Strategic Leadership & Growth

• Define and execute a market‑leading regional strategy aligned with Genesys’ growth ambitions.
• Expand and deepen relationships within strategic enterprise accounts while driving new business opportunities.
• Establish Genesys as the go‑to partner for CX transformation, CCaaS, and AI‑driven experiences.
• Build strong C‑level and executive relationships across customers and partners.
• Drive long‑term, multi‑year transformational initiatives and partnership programs.

Business Execution & Operational Excellence

• Ensure accurate forecasting and pipeline visibility across strategic accounts.
• Apply disciplined sales methodologies (MEDDPICC) to complex enterprise deals.
• Lead weekly pipeline reviews, risk identification, and action plans to accelerate revenue.
• Deliver clear insights and reporting to senior leadership.

Team Leadership & Talent Development

• Recruit, onboard, and mentor a high‑performing team of Strategic Account Managers.
• Foster a culture of coaching, accountability, and measurable performance.
• Support the team in complex deals, executive negotiations, and stakeholder engagement.
• Implement structured career development plans and skills development programs.

Field Engagement & Deal Support

• Act as a player‑coach by engaging directly in high‑impact client meetings and strategic opportunities.
• Lead deal strategy, negotiation, and execution with internal and external stakeholders.
• Ensure a consistent, unified “One Genesys” approach across all accounts.

Cross‑Functional Collaboration

• Partner with Marketing, Solutions Consulting, Customer Success, and Channel teams to drive account‑based strategies.
• Leverage the partner ecosystem to accelerate growth and adoption.
• Promote cross‑regional collaboration and knowledge sharing across business units.

Qualifications

• Proven track record in enterprise sales leadership, ideally in SaaS, AI, or CX technologies.
• Strong experience managing strategic or global accounts and complex deal cycles.
• Expertise in forecasting, pipeline management, and executing MEDDPICC rigorously.
• Demonstrated ability to build, scale, and coach high‑performing teams.
• Excellent executive presence, stakeholder management, and negotiation skills.
• Fluent in French and English, with a deep understanding of the French enterprise market.

What We Offer

• The opportunity to shape the future of CX and AI in France.
• A dynamic, collaborative environment with strong support from global teams.
• Competitive compensation, benefits, and performance incentives.
• Career growth in a global, innovative technology company.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.