Sales Coordinator UAE

Sales Coordinator UAE

Location: United Arab Emirates

Job Family: Sales

Time Type: Full time

Job Requisition ID: R

Experience Years: 5-10 Years of Experience

Employee Type: Regular

Remote Type: Onsite

About The Opportunity

As a Sales Coordinator at Driscoll’s, you play a key role in supporting the commercial organization and ensuring excellent service towards our customers. In this fast‑paced and dynamic environment, you will work closely with Account Managers and cross‑functional teams to manage daily operations, customer orders, and supply alignment. No two days are the same, and priorities can quickly shift based on product availability and customer demand. We are looking for someone who thrives in an operational environment, enjoys problem‑solving, and can easily adapt to changing priorities.

Responsibilities

Order Management

• Accurately process and enter customer orders into Driscoll’s systems based on guidance from Account Managers, Sales Leadership, and Supply Chain Planning.
• Support customers with order management and manage expectations regarding volumes, pricing, and availability.
• Monitor supply and demand and adjust orders based on available inventory.
• Research and process invoice adjustments and discrepancies.
• Proactively identify potential claims or order issues and follow up accordingly.
• Support Account Managers with reporting and analysis related to supply alignment and pool week closures.

Customer Service

• Respond to customer inquiries via phone and email regarding order status, product availability, transportation, and estimated arrival times.
• Coordinate with customers and internal stakeholders when products need to be diverted to another location.
• Ensure timely follow‑up on customer questions and operational requests.
• Resolve discrepancies between quotations, customer portals, pricing agreements, and reports.
• Support and manage customer claims through Driscoll’s internal processes.

Cross‑Functional Collaboration

• Support continuous improvement initiatives by testing new systems and providing feedback on process improvements.
• Collaborate with teams such as Supply Chain, Transportation, Credit & Collections, and Operations to optimize processes.
• Represent Driscoll’s in a professional and ethical manner towards customers, suppliers, growers, and colleagues.

Candidate Profile

We are looking for a proactive and customer‑focused professional who performs well in a fast‑moving environment. You are organized, communicative, and able to manage multiple priorities while maintaining a high level of accuracy.

Requirements

• Experience with order management and researching/reconciling purchase orders across multiple portals.
• Experience with ERP systems such as Oracle or Microsoft Dynamics is preferred.
• Good knowledge of Microsoft Office applications.
• Strong Excel skills, including formulas, filtering, sorting, and pivot tables.
• Ability to interpret inventory and availability data and make decisions accordingly.
• Strong verbal and written communication skills.
• Customer‑oriented mindset with empathy, patience, and problem‑solving abilities.
• Ability to identify issues proactively and involve the right stakeholders.
• Comfortable managing challenging conversations and complex situations professionally.

Preferred Qualifications

• Bachelor’s degree is preferred.
• Experience within perishables, logistics, or operations is a strong advantage.
• Experience working in a fast‑paced operational environment.
• Valid passport and ability to travel internationally if required.