Fulfillment Analyst

Opportunity

This position will be responsible to provide premium customer service and be a key interface between Mattel and customers / channels for order & delivery processing. The Customer Fulfillment Analyst will also be a primary point of contact for the central Order Management team. The Customer Fulfillment Analyst supports and brings forward the Inventory Management & Fulfillment functions by streamlining processes and find innovative solutions as part of the S&OE cycle.

The Customer Fulfillment Analyst will focus on item set‑up, inventory utilization, allocation and delivery efficiency based on specific local customer priorities and requirements. In addition, the Fulfillment team will have a secondary role in the order to cash process supporting Finance.

What Your Impact Will Be

• Monitor customer orders and deliveries.
• Manage inventory allocation and product availability.
• Communicate with customers about stock levels and delivery status.
• Work with Order Management teams to solve order and credit issues.
• Coordinate with warehouses and transportation teams to resolve shipping problems.
• Support Finance regarding claims, credit notes, and customer account issues.
• Analyze KPIs such as Fill Rate and order performance.
• Participate in continuous improvement and cost‑saving initiatives.
• Escalate and solve operational problems when necessary.

What We’re Looking For

• 3-5 years in Order Management, Operations and Supply Chain delivering product to retailers preferably in similar fast paced / seasonal business.
• Strong written and verbal communication skills in French and English.
• Experienced in a supply chain role and good understanding of Supply Chain Management.
• Foundational analysis with advanced computer skills Excel (pivot tables, charts, functions), Cognos/Tableau, SQL queries advantageous.
• Desirable AS400 ERP experience.
• Strong organizational skills and ability to prioritize workload.
• Problem solving based on foundation of continuous improvement.
• Proactive team‑player with excellent intercultural awareness and customer‑centric approach.
• Juggling multiple customer needs while managing sales expectations.
• Building relationships with external customers, sometimes adjusting service for non‑key customers who were previously serviced the same as key customers.
• Ability to navigate through ambiguity.

Benefits

• Salaire annuel brut compris entre EUR 41280 - EUR 49020.
• Rémunération variable : participation au Mattel Incentive Plan (MIP) avec un objectif de 5% du salaire de base ; le montant versé est déterminé en fonction des résultats de l’entreprise et de la performance individuelle.
• Congés payés : 2,5 jours de congés par mois + jours de RTT (au prorata) + jours fériés compensés.
• Organisation de travail hybride.
• Prise en charge des trajets domicile-travail : participation à hauteur de 50 % pour les transports publics (Pass Navigo) ou indemnité de transport pour les personnes se rendant au travail à vélo ou en covoiturage.
• Titre-restaurant / participation repas (prise en charge à 56 % par Mattel) ou prise en charge de la subvention au restaurant d'entreprise.
• Programme d’assistance aux employés : accès à Modern Health, Headspace et Maven.
• Régime de retraite supplémentaire.
• Plan d’épargne entreprise.
• Participation.
• Assurance santé.
• Assurance dentaire.
• Assurance décès et invalidité.
• Programme Famille : jusqu’à 24 semaines de congé (pour le principal parent ou jusqu’à 12 semaines de congé pour le coparent, intégralement rémunérées à l’arrivée d’un nouvel enfant, aide au retour au travail, parcours vers la parentalité et congé pour soins à la famille).

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.