Sales Advisor

• Understand the market and the full range of products, formats, and conferences
• Understand the internal customer journey
• Propose alternative solutions and arrange tailored, one-to-one support
• Qualify leads and pass them on to the sales teams, or propose a support solution
• Advise customers and drive customer retention strategies
• Carry out prospecting activities by phone and email
• Identify registered-user targets to develop cross-selling opportunities
• Relay marketing initiatives and conduct sales follow-ups
• Ensure the quality of customer relationships and brand image
• Ensure high-quality data processing and case tracking in internal tools
• Apply productivity standards, grow revenue, and maintain margins
• Prepare weekly reports
• Contribute to brand visibility and the continuous improvement of the offering

Requirements

• Bachelor's to Master's degree in Sales, Customer Relations, or a related field
• Initial successful experience in customer relations, account management, business development, or customer service
• Excellent customer service and customer satisfaction mindset
• Strong interpersonal skills, active listening abilities, and a consultative approach
• Strong interest in business development, including prospecting, retention, and cross-selling
• Well-organized, thorough, and able to manage multiple cases simultaneously
• Proficiency in office software; CRM experience is a plus
• Team-oriented, autonomous, and results-driven
• 39-hour permanent contract

Core Competencies

Demonstrates expertise in customer relations and business development, with a strong focus on customer satisfaction, retention strategies, and effective communication. Proficient in managing multiple cases and utilizing CRM tools to enhance customer interactions and drive revenue growth.

Highest-signal resume keywords

• Customer Relations
• Business Development
• CRM Experience
• Lead Qualification
• Customer Retention Strategies

Hard Skills

• Customer Service
• Account Management
• Business Development
• Data Processing
• Case Tracking
• Cross-Selling
• Prospecting
• Sales Follow-Up
• Report Preparation
• Productivity Standards

Soft Skills

• Interpersonal Skills
• Active Listening
• Consultative Approach
• Organizational Skills
• Results-Driven

Certifications & Qualifications

• Bachelor's Degree
• Master's Degree

Industry Keywords

• Customer Journey
• Brand Visibility
• Customer Satisfaction
• Market Understanding
• Tailored Support

Tools & Technologies

• Office Software
• CRM Tools