Key Account Manager

• Lead the development of commercial activity within the assigned portfolio
• Ensure revenue targets are achieved
• Deepen knowledge of clients’ industries and identify emerging trends
• Understand the competition, the expertise and products of SKOLAE Formation’s brands, the internal customer journey, and clients’ organizational structures
• Define account plans and development strategies
• Map key accounts and identify decision-makers and influencers
• Assess development potential and identify levers for optimizing revenue
• Maintain client contact through meetings and event invitations
• Identify clients’ and prospects’ skills development plans
• Advise stakeholders in their strategic planning
• Manage vendor registration with procurement departments and oversee framework agreements
• Negotiate pricing
• Optimize customer relationships and drive retention and acquisition
• Present the brands and training solutions
• Build a network of allies within client accounts
• Write and deliver briefs to project teams
• Lead commercial proposals and responses to calls for tender
• Prepare pricing proposals and ensure the financial viability of the business model
• Coordinate and participate in proposal presentations
• Participate in the launch of training programs
• Manage commercial disputes
• Monitor customer satisfaction and service quality
• Contribute to brand visibility and the continuous improvement of the offering
• Host breakfast events and facilitate discussions with clients and prospects
• Attend trade shows and support marketing initiatives

Requirements

• Higher education, such as a business school degree or a bachelor’s degree in sales or business
• Significant experience in a sales role or as a Sales Assistant seeking career progression, selling services to businesses
• Knowledge of the training and professional development sector is a plus
• Strong knowledge of sales techniques
• Highly comfortable communicating by phone
• Excellent listening skills
• Strong interpersonal skills
• Excellent customer service skills
• A people-oriented approach is essential for successfully carrying out the role’s responsibilities

Core Competencies

Demonstrates expertise in sales strategy development, client relationship management, and revenue optimization within the training and professional development sector. Proficient in negotiating pricing, managing commercial proposals, and enhancing customer satisfaction.

Highest-signal resume keywords

• Sales Strategy Development
• Client Relationship Management
• Revenue Optimization
• Negotiation Skills
• Customer Satisfaction Monitoring

Hard Skills

• Sales Techniques
• Account Planning
• Proposal Development
• Financial Viability Assessment
• Vendor Registration Management

Soft Skills

• Excellent Listening Skills
• Strong Interpersonal Skills
• Customer Service Orientation
• People-Oriented Approach
• Effective Communication

Certifications & Qualifications

• Bachelor's Degree in Sales or Business
• Business School Degree

Industry Keywords

• Training Sector
• Professional Development
• Commercial Activity
• Client Contact
• Market Trends