Saas Technical Administrator

Vacancy Notice 1784

INTERPOL is the world’s largest international police organization, with 196 Member Countries. Created in 1923, it facilitates cross‑border police co‑operation, and supports and assists all organizations, authorities, and services whose mission is to prevent or combat international crime.

INTERPOL actively encourages applications from women and nationals of member countries that are currently unrepresented among our staff. Candidates from these countries are particularly encouraged to apply.

INTERPOL’s recruitment process is merit‑based; all hiring decisions are made considering the applicant’s qualifications and the needs of the Organization.

Job Details

Job Title: Saas Technical Administrator

Reporting To: Head of Department - Application Support & Data Management (ASDM)

Location: Lyon

Type of contract: Fixed‑term Contract

Duration (in months): 36

Grade: 5

Number of posts: 1

Security screening level: Enhanced

Deadline for application: 2 June 2026

Conditions

Only professional experience for which candidates can provide official proof of employment will be considered. Candidates may be requested to provide copies of such official documents prior to interviews/test.

• Subsequent extension to this post will be subject to the terms of the Organization’s Staff Manual, satisfactory performance, and availability of funds.

Tests/interviews will take place approximately xx weeks after the application deadline. Applicants are kindly requested to plan their availability accordingly if short‑listed.

Selected candidates will be expected to report for duty approximately two to three months after receiving an offer of employment at the latest.

This selection exercise may generate a reserve list of suitable candidates for future staffing needs.

Duties and Objectives

The SaaS Technical Administrator is responsible for the day‑to‑day technical administration and management of Software as a Service (SaaS) solutions provided to the Organization.

He/she is a member of the Transition & Release Management Branch and participates in the general activities of the team with a special focus on his/her technical domain.

Principal Duties and Activities

Duty 1: Solution implementation

• Manages integration of SaaS or workflow solutions into the Organization’s information system.
• Participates in SaaS solution selection and performs required risk assessment.
• Manages design, development, implementation, and configuration of new workflows.
• Integrates the solution into the information system through API management and dataflow implementation.
• Collaborates with project managers, business analysts, data managers, and infrastructure specialists to select, implement, and maintain SaaS solutions.

Duty 2: Solution administration

• Acts as the technical administrator of the SaaS solutions provided by the Information Systems & Technology Directorate.
• Provides third‑level support and coordinates with internal or external third‑level support.
• Coordinates application maintenance and system upgrades.
• Establishes and maintains a catalog of the SaaS solutions used by the Organization.
• Participates in periodic review of SaaS solutions with internal compliance units.

Duty 3: Operation support

• Participates with other Transition and Release Analysts in global operation support activities.
• Defines and implements monitoring of SaaS solutions, manages related incidents, and participates in incident and KPI reviews.
• Develops and maintains automated tests to monitor availability and security of the service.
• Performs other duties as required by the supervisor.

Qualifications, Competencies and Skills

Education and Qualification Required

• Three to four years of university or specialised higher education in IT or computer sciences.
• ITIL certification.

Experience Required

• At least four years’ experience troubleshooting SaaS services, or
  • at least two years supporting SaaS solutions in Cloud services such as Azure or AWS.
  • at least two years designing, installing, and configuring SaaS solutions.
• Significant experience in IT operation/production.
• Relevant experience in workflow design, implementation, and management.
• Experience with Boomi, SharePoint, TalentSoft, ServiceNow, TimeControl, and Notilus is highly regarded.
• Experience managing APIs through a programming language is appreciated.

Languages

• Fluency in English is required.
• Fluency in French is desirable.
• Working knowledge of any of the other official languages of the Organization (Spanish or Arabic) would be an asset.

Abilities Required

• Experience developing, documenting, processes, and procedures.
• Knowledge and experience in quality assurance, ITIL standards, Service Transition & Support, IT operational processes/methodology.
• Managing relations with external parties.
• Personal and professional maturity.
• Ability to work in teams as well as independently.
• Ability to work under pressure.
• Good social skills, particularly in a multicultural environment.
• Ability to develop and maintain professional networks.
• Ability to synthesize information.
• Good listening skills.
• Customer service oriented and good team player.