Retail Enablement Manager - CXJO

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

Holman serves the automotive markets of fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman is seeking a Retail Enablement Manager to join our Retail Central Operations team. This role partners closely with dealership leadership and cross‑functional teams to enhance sales performance, optimize digital tools, and elevate the customer experience across our retail network.

You will lead initiatives spanning technology, support training, and process optimization, ensuring our dealerships are equipped with the tools, knowledge, and best practices to succeed.

Compensation

Targeted at ~$150K for a highly qualified candidate.

Travel

1‑2X monthly.

Key Responsibilities

• Lead execution for strategic initiatives impacting sales and customer experience
• Support vendor relationships supporting CRM and digital retail platforms
• Execute rollout, training, and communication plans tailored to dealership needs
• Partner with sales, store leadership, marketing, IT, and Holman University to drive adoption and performance
• Optimize system configurations, validate performance, and ensure alignment with business goals
• Act as liaison between dealerships and vendors for issue resolution and escalations
• Track adoption, ensure KPI achievement, and identify continuous improvement opportunities
• Document and scale best practices across the organization

Qualifications

• 7-10+ years of experience, including 3+ years in a leadership role
• Automotive retail experience required
• Proven experience leading large‑scale implementations and process improvements
• Strong project management and cross‑functional leadership skills
• Bachelor’s degree required; PMP or equivalent preferred
• Proficiency in Microsoft Office (Excel, PowerPoint, Project, etc.)

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Equal Opportunity Employment and Accommodations

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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