Retail Branch Manager

As Retail Branch Manager I, you will lead branch growth, develop relationships, engage the community, and deliver the Woodforest experience to every customer.

Key Responsibilities

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Maintain Woodforest culture, creating energy around retail objectives and initiatives.
• Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
• Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology‑driven customer experience.
• Lead partnership and execute a community engagement strategy with a Community Development Relationship Manager to be an engaged and intrinsic community partner.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform any other duty as assigned.

Competencies Required

• Proactive when seeking business outside of the branch.
• Inspired, goal‑oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
• Open to direct coaching and feedback.
• Ability to work flexible or extended hours to meet business needs; demonstrated reliability.
• Passion for people: effective problem‑solving, composure, positive attitude while interacting with customers and team members.
• Knowledge or quick learning of products, services, policies, procedures, regulatory guidelines, and sales/service process.
• Maintain confidentiality, follow directions, apply proper policies, procedures and guidelines.
• Excellent organizational skills with ability to prioritize workload and multi‑task in fast‑paced environment while maintaining accuracy and attention to detail.
• Understand instructions, forms, applications; familiarity with financial statements and credit reports.

Job

Branch Banking

Primary Location

Louisiana – La Place

Schedule

Full‑time

Work Locations

LA – La Place Walmart-8187

Minimum Qualifications/Experience

• 5 years of relevant and transferrable sales and/or customer service experience.
• OR a Bachelor’s degree and 3 years of relevant and transferrable sales and/or customer service experience.
• 1 year of experience leading and directing the activities of a sales team.
• Individuals with this level of experience typically report to an on‑site manager; will mentor or lead a team of more junior staff but do not typically have formal management responsibility for personnel decisions.
• Previous instore banking experience is preferred, but not required.
• Must be positive and engaging.
• Preference for candidates who reside within the community.

Formal Education & Certification

• High School Diploma or equivalent required.

Work Status

• Full‑Time.

Supervisory Responsibility

• Responsible and accountable for all personnel and employment decisions at assigned branch/location.

Travel

• Up to 50% or more outside of branch or as needed by customer.

Working Conditions

• Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.