Relationship Manager, Priority Clients

Job Summary

As a Standard Chartered Relationship Manager, you will manage and develop relationships with high‑profile clients to drive business growth and meet the bank's strategic objectives. You will provide exceptional customer service and financial solutions while managing operational risk and regulatory requirements.

Key Responsibilities

• Maximize new business, acquisition and referral opportunities and deepen existing customer relationships to the specified service standards for the Priority Clients segment.
• Conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs and objectives.
• Provide regular market information updates and trend analysis on local and international financial products to foster and deepen customer relationships.
• In consultation with the PB team manager/branch manager/PTL, draw up monthly plans for achieving or exceeding sales targets to meet new business and customer acquisition goals.
• Participate in marketing and promotional activities for customer acquisition.
• Source and call on individual prospects.
• Provide quality, efficient after‑sales services.
• Manage anti‑attrition and retention of clients.
• Organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
• Solicit referrals from other parts of SCB (e.g., RMs from C&I, staff, etc.).
• Comply with all applicable money‑laundering prevention procedures and report any suspicious activity to the Transaction Monitoring Unit.
• Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

Our Ideal Candidate

• 4+ years of experience as a Relationship Manager within banking, focused on acquiring and managing Priority/HNW individual clients.
• Strong technical knowledge of consumer banking and wealth products (Treasury, Equities, Funds, Insurance, etc.) and ability to deliver professional, consultative financial analysis to meet client needs.
• Combination of a strong sales and acquisition mindset with disciplined portfolio management, anti‑attrition and retention.
• Consistently demonstrate high ethical standards and full adherence to regulatory and conduct requirements.

Role Specific Technical Competencies

• Strong grasp of KYC, AML, and money‑laundering prevention procedures, with the ability to identify and raise suspicious activities.
• Familiarity with bank risk frameworks, conduct principles and regulatory expectations in Singapore.
• Responsive to RNF & relevant CMFAS certifications, and able to use bank systems/CRM tools to plan, track and report sales activities.

Benefits

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holidays, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, a global Employee Assistance Programme, sick leave, mental health first‑aiders and various self‑help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values‑driven organisation that embraces and celebrates our unique diversity across teams, business functions and geographies – everyone feels respected and can realise their full potential.