Regional Quality & Compliance Director

Location: Paris – Ile-de-France – France

Responsibilities

The purpose of this position is to lead the CBRE Quality Representatives staff on large scoped client accounts (may include multiple accounts/clients). Alternatively, this role may lead corporate CBRE (not assigned to any account) QA departments facilitating the company QA and Compliance objectives and how those objectives are cascaded to client accounts. This role manages the staff responsible for the creation, implementation, and routine maintenance of CBRE and/or the client’s Quality Management System (QMS). This role is responsible for the delivery of all quality and compliance deliverables for regulated and non-regulated services provided to the client; per the master service agreement, Quality agreement, and any local service level agreements.

Evaluates, selects, implements, and actualizes best practices across the client portfolio. Researches, creates, and aligns quality initiatives with current regulatory bodies requirements as a function of the scope of work CBRE provides the client.

Oversees the staff responsible for the CBRE quality & compliance program and the client’s compliance program. Attends Quality Forum monthly meetings to provide in-depth explanations for monthly reports and department metrics. Leads and participates in continuous improvement objectives for both CBRE and the client.

Interfaces, partners, and interacts with both CBRE and the clients’ leadership teams. Communicates quality and compliance initiatives and issues across impacted functional areas. Reports compliance status (among other metrics) to the client during review meetings and escalates issues to CBRE and client management.

Oversees the staff responsible for the inspection readiness program for the site. May lead audits and serve as primary quality representative for CBRE operations during external agency or client audits. Accountable to the client and/or agency for audit observations and corrective measures.

Oversees the staff responsible for the vendor management program for the site, ensuring GxP compliance and qualification of all regulated service vendors.

Manages the staff(s) assigned to the Quality & Compliance Department, which may involve multiple client accounts. Authors and negotiates terms of Quality Agreements with clients and vendors. Oversees vendor management program and qualifies GxP vendors as needed.

Investigates deviations/events, issues, and manages Corrective/Preventative Actions. Participates in creation and management of changes.

Performs other duties as assigned.

Supervisory Responsibilities

Manages planning, organization, and controls for the Quality & Compliance group(s). Responsible for staff recruitment, selection, promotion, advancement, corrective action, and termination. Recommends senior staff to next‑level management for approval. Monitors staffing levels and reports on utilization. Leads staff in training, development, coaching, mentoring, performance measurement, and retention. Models company values and behaviors.

Qualifications

• Education and Experience: Bachelor’s degree in Biology, Microbiology, Chemistry, or Engineering; or equivalent related work experience. Minimum 8–10 years in a pharmaceutical research/manufacturing quality organization with departmental experience.
• Certificates and Licenses: FDA, ISO, or similar quality assurance audit related certification preferred. Must have appropriate license and/or certification where required by law. Green or Black Belt Six Sigma Certification preferred.
• Communication Skills: Ability to comprehend, analyze, and interpret complex business documents; respond effectively to sensitive issues; write reports, manuals, speeches, and articles; make persuasive presentations to employees, clients, top management, and public groups; motivate and negotiate effectively.
• Financial Knowledge: In-depth knowledge of financial terms and principles; calculate complex figures; forecast and prepare budgets; conduct financial/business analysis and reporting.
• Reasoning Ability: Solve advanced problems, analyze complex situations, develop strategic solutions for a growing matrix‑based multi‑industry sales environment; make impact‑directing recommendations.
• Other Skills and Abilities: Experience with desktop publishing, Microsoft Office Suite, online help; prior experience with SAP, Trackwise, Regulus, and/or CMMS systems; formal training in lean manufacturing, Six Sigma, 5S programs; oversight of training and qualification programs in a regulated environment; well versed with quality and compliance management systems in a life science environment. Quality Auditing Experience preferred.
• Scope of Responsibility: Makes decisions with in-depth understanding of procedures, policies, and business practices to achieve general results. Responsible for setting department deadlines; judgment errors may have long‑term impact on coworkers, supervisor, department, and/or line of business.