Regional C&SP Strategic Account Program Manager

Schneider Electric is seeking a highly strategic, influential, and forward‑thinking leader to serve as the Strategic Account Program Manager for the Cloud & Service Provider segment —Schneider Electric’s top global priority segment. This role is accountable for driving strategic alignment, long‑term value creation, and global coordination across the account ecosystem.

The Strategic Program Manager partners closely with the Strategic Account Executive, Regional Key Account Manager, and executive stakeholders to craft, refine, and govern the strategic account vision, ensuring Schneider Electric delivers differentiated value, innovation, and relevance to the customer’s evolving needs.

This role is responsible for translating the SAE/RKAM-defined strategy into a unified program plan that aligns global stakeholders, strengthens executive visibility, and drives cross‑functional progress toward customer and organizational outcomes. The role focuses on strategic governance, executive visibility, customer insights, and long‑range transformation — not operational execution.

Relocation will not be applicable for this role.

Overview

• Strategic Leader: A visionary who shapes long‑term strategy, influences senior internal and customer stakeholders, and ensures organizational alignment around shared priorities.
• Executive & Influential Communicator: Articulates the Strategic Account Executive’s defined strategy—translating it into a clear, compelling program account plan that communicates strategic direction, business impact, and partnership value to executive stakeholders, cultivating engagement and alignment.
• Strategic Insights & Digital Excellence: Uses data, digital tools, and dashboards to elevate executive visibility, identify opportunities, and support high‑value decision‑making.

Essential Functions

• Strategic Account Vision & Roadmap
  • Translate the SAE’s defined account strategy into a clear, strategic program plan that aligns internal stakeholders and guides long‑term engagement.
  • Anticipate market, technology, and customer shifts to guide program evolution.
  • Align global business units, regions, and functions around strategic priorities and required actions.
• Strategic Vision & Governance
  • Apply long‑term, systems‑level thinking to select initiatives that deliver broad, sustained strategic impact.
  • Establish program governance routines that support clarity, alignment, and executive decision‑making.
• Development Process Management
  • Lead development of tools, dashboards, and strategic documentation that enable consistent visibility and alignment.
  • Ensure digital assets are standardized, scalable, and continuously improved.
• Continuous Improvement
  • Drive adoption of best practices and identify opportunities to improve consistency, predictability, and efficiency across the account experience.
• Growth Initiatives
  • Track and support growth initiatives defined by the SAE/RKAM, including customer requested opportunities and long range development themes.
• Value Differentiation
  • Continuously innovate and challenge the status quo to strengthen Schneider Electric’s unique value proposition.
• Business Reviews
  • Own strategic and operational preparation for BR’s, ensuring clear scorecard metrics, insights, strong storytelling, and action alignment.
• Global Integration
  • Support integration of the account across global and regional stakeholders, promoting collaboration and knowledge sharing.
• Digital Playbook, Trackers, Teams
  • Document, govern, and evolve the digital account playbook that defines program governance, workflows, and best practices, ensuring operational teams provide aligned inputs and maintain ownership of the operational components within the unified global playbook.
• Customer Impact & Resolution Governance
  • Be fully informed on customer issues, risks, and needs, ensuring accountable operational teams drive full resolution; integrate key lessons learned into the account strategy and global playbook to strengthen customer outcomes and future engagements.
• Dashboards & Trackers
  • Build and manage strategic customer‑facing dashboards that enhance transparency, provide meaningful insights, and strengthen customer intimacy.
• Account Enablement & Onboarding Leadership
  • Lead account onboarding for all new members of the account team and support executive onboarding in new countries to ensure inclusion and alignment to the account strategy, governance model, and unified global playbook.

Key Performance Indicators

• Strategic Program Leadership & Enablement
  • Effectiveness in driving strategic alignment, visibility, and adoption of the Account Strategic Plan across global stakeholders—measured by clarity of governance, cross‑functional engagement, and closure of actions by accountable teams.
• Account Operational Plan Excellence
  • Quality, clarity, and adoption of the unified Account Operational Plan, including stakeholder alignment, VOC integration, and the effectiveness of accountability frameworks used to drive action closure.
• Customer Impact & Resolution Governance
  • Impact on customer experience through strong risk governance, oversight of issue resolution by operational teams, and integration of lessons learned into strategy, EBRs/QBRs, and the global playbook.
• Promise Keepers Project Delivery
  • Successful delivery of 2 strategic, cross‑functional projects annually, with clear KPIs, outcomes, alignment from stakeholders, and measurable improvements communicated to leadership.

Qualifications

• Experience: Minimum of 8 years leading large, complex, multi‑geography programs or strategic initiatives.
• Program Management: Proven ability to develop and govern programs aligned with strategic account direction.
• Customer Facing Experience: Significant experience independently leading customer meetings, executive reviews, workshops, or strategic engagements.
• Demonstrated comfort facilitating conference calls, delivering in‑person presentations, and appearing on camera for virtual customer or internal engagements.
• Internal Network: Strong internal network with demonstrated ability to influence and collaborate across global functions.
• Risk, Challenge & Opportunity Assessment: Skilled at identifying risks, recognizing emerging challenges, and uncovering opportunities to inform strategic decisions.
• Strategic Acumen: Strong understanding of business and commercial terms used in strategic account planning.
• Data‑Driven Communication: Skilled at using data and analytics to create clear, compelling messages for internal stakeholders and customer‑facing engagements.
• Digital Proficiency: Strong digital fluency, including dashboards, analytics, and digital collaboration tools.
• Software Proficiency: Proficient in Smartsheet and Microsoft Suite of Products.
• Communication Skills: Exceptional communication, executive storytelling, and influencing capabilities.
• Strategic Thinking: Innovative mindset with strong strategic and long‑range thinking ability.
• Organizational Skills: Highly organized with strong prioritization and time‑management capabilities.
• Action‑Oriented: Proactive, accountable, and able to drive outcomes through influence.
• Flexibility: Adaptability to changing priorities and complex environments.
• Collaborative Attitude: Inclusive, team‑oriented approach with strong cross‑functional collaboration.
• Cultural Sensitivity: Ability to work effectively across regions and diverse cultural contexts.
• Data Center Knowledge: Foundational understanding of data centers and associated systems/equipment.
• Certification (Advantageous): PMP certification preferred but not required.
• Travel: Ability to travel globally (up to 25% of time).

Key Competencies

• Strategic Thinking
• Influencing
• Digital Fluency
• Cross‑Boundary Collaboration
• Customer Centricity

Equal Opportunity Employer

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

Schneider Electric is an Equal Opportunity Employer and is committed to fostering a diverse workforce.