Receptionniste Tournant H/F - CDI - Courtyard by Marriott Toulouse Airport

Job Details

Job Number: Job Category: Rooms & Guest Services OperationsLocation: Courtyard by Marriott Toulouse Airport, 4Bis, Rue Alain Fournier, Toulouse, Haute Garonne, France, 31300Schedule: Full TimeRemote: NoPosition Type: Non-Management

Responsibilities

• Serve as the primary point of contact for guests, performing check‑in and check‑out procedures and billing.
• Validate and manage reservations, ensuring accuracy.
• Provide information and assistance regarding the city of Toulouse, surrounding attractions, and hotel services.
• Handle all front‑desk activities including luggage assistance, handling guest complaints courteously and professionally.
• Process payments and reconcile the daily cash drawer.
• Use PMS (OPERA preferred) and credit procedures correctly.
• Prepare and manage guest requests such as wake‑up calls, laundry billing, and extra bed setup.
• Maintain confidentiality of customer information and ensure secure handling of electronic and paper mail.
• Communicate and coordinate with other hotel departments to meet guest needs.
• Assist with hotel amenity management including market, bar fridge supplies, cleanliness of common areas, and promotional activities.
• Participate in team meetings, share customer feedback, and support colleagues across services (including potential night or shuttle duties).
• Adhere to Marriott policies, safety and hygiene procedures, and respond promptly to escalated issues.
• Answer telephone calls using proper etiquette, and limit unanswered rings to a maximum of three.
• Keep the front desk and back‑office areas clean and organized.
• Provide excellent hospitality and problem‑solving consistently, demonstrating flexibility in schedule.
• Maintain French fluency and operational English; advanced level of English is required. Third language is a plus.

Qualifications

• Hotel industry education (Bac Pro or BTS).
• Successful experience in a similar role (internships accepted), preferably within an international chain.
• Strong interpersonal and customer‑service skills.
• Advanced English proficiency; third language (e.g., German) is a plus.
• Rigorous, organized, and dynamic with a keen sense of customer relations.
• Knowledge of OPERA software highly appreciated.

Contract & Compensation

Contract: Permanent (CDI), immediately available.Salary: €2,300 – €2,400 gross per month (dependent on experience and profile).

Benefits

• Company recognition and wellbeing program.
• Meal allowance (€4.25).
• Bonuses (profit sharing, co‑optation, employee of the year, etc.).
• Uniform and laundry service.
• 50 % transportation allowance and parking available.
• No breaks, monthly scheduled planning.
• 10 public holidays.
• Compensated overtime converted to rest days.
• Company medical insurance (mutual / provident).
• Hotel group discounts for staff and their families.
• Access to training, evaluation, and hospitality network.

Equal Opportunity Statement

Cette offre respecte les obligations légales de transparence salariale et d’égalité professionnelle. Nous nous engageons à l’égalité salariale entre femmes et hommes et à la non‑discrimination à toutes les étapes du recrutement.