Receptionist

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Overall Purpose of the Receptionist

• Greet all visitors with a warm welcome, creating a memorable experience.
• Assist and direct visitors to the appropriate staff member, maintaining security protocols at all times.
• Knowledge of office services, spaces, and amenities available to share with guests helping them feel welcomed and productive.
• Escort visitors to meeting rooms as required.
• Take initiative to proactively address guest needs and answer questions.
• Share knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.
• Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.
• Immaculate personal presentation and the ability to ensure that the Front of House team maintains a professional image and standard of at all times.
• Support coordination of office events.

General Duties

• Ensure all Front of House tasks such as visitor pre-registration; mailbox management and event check-in desk/s are completed daily.
• Track all visitors, including vendors, visiting employees and guests, using client provided tool.
• Coordinate security access cards for employees and vendors.
• Coordinate printing and issue of visitor badges.
• Accurately book meeting rooms, ensuring that all Catering and AV requirements are booked, and any amendments and cancellations are communicated to the appropriate personnel.
• Communicate any systems issues to the Booking System Support Team and/or Technology team as applicable.
• Assist with tracking employee on-boarding/off-boarding processes.

Health, Security, & Quality

• Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures, procedures for visits from local authorities.
• Comply with visitor management processes, ensuring compliance with company security policies.
• Understand & actively support JLL’s HSE and Quality Management programs.
• Ensure completion of Visitor Health & Safety Inductions as required.

Essential Duties and Responsibilities

• Flexibility to cover as required and to work across all the departments.
• Efficiently support Client Managers, PA Community and other end users.
• Promotes high level of satisfaction among customers by promptly responding to their service requirements.

Additional Duties and Responsibilities

• Working closely with FOH/Events Coordinators to ensure seamless cooperation within the departments.
• Maintaining good relationship across the contract with other departments such as catering, cleaning, security, facilities etc.
• Constantly improving relationship with client.
• Assisting managers and FOH /Events Coordinators on site with any reasonable request.Providing occasionally support to other team internally (People, Admin) in performing some additional tasks when time permits using Microsoft office tools.
• Maintain office supplies.
• Manage mail distribution.

Skills

• 5-star customer service skills, creating experiences that go beyond the expected.
• Fluent in French and English.
• Proficient computer skills in Microsoft Office programs such as Excel, and Word.
• Excellent communication skills, a proactive approach to work and highly attention to detail.
• Excellent organisational and time-management skills.
• Experience in complaint handling.
• Ability to multitask and implacable attention to details.
• Ability to remain calm under pressure, use initiative and manage changing priorities as they arise.

Experience

• 3 years of experience in a Luxury Hotel Customer Service / Room Reservations environment (strongly preferred).
• Experience with Room Bookings systems such as NFS, Condeco, EMS, FM Facts, Delphi, Data craft, Opera is desirable.