Quality Manager

Summary

The Manager Quality II is responsible for the day‑to‑day administration of the Quality Management System on account(s) of higher complexity including adherence to company and industry standards.

Responsibilities

• Coordinate and lead continuous improvement activities as needed.
• Provide regular and proactive communication to customers and Ryder Management.
• Design, implement, monitor and maintain the Quality Management System including documentation and records based on internal and external standards/regulations.
• Coordinate and lead continuous improvement activities using fundamentals of Lean and Six Sigma as needed.
• Support regulatory compliance and certification requirements.
• Establish agenda and frequency, and lead regular Management Review meetings.
• Perform all functions related to Quality Assurance for a start‑up or expansion.
• Engage the operations team and the customer to ensure achievement of business objectives.
• Design, implement and monitor the system for the effective collection, analysis and presentation of non‑conformity data.
• Design the reports to review effectiveness of the Quality Management System.
• Assist in implementing and maintaining Customer Satisfaction Management and Scope Management processes.
• Identify location training needs for Quality Assurance topics, develop training materials and deliver to identified employees.
• Independently perform assignments with instruction limited to results expected.
• Determine and develop approaches to solutions.
• Exert influence on the overall objectives and long‑range goals of the organization.
• Manage Diversity and Inclusion.
• Perform other duties as assigned.

Qualifications

Education: Bachelor's degree in Business, Engineering, Supply Chain or a minimum of 8 years related work experience.

Experience:

• 9 years or more in Operations Management.
• 7 years or more in Quality Management/Process Improvement.
• 7 years or more in Process Mapping, Standard Operating Procedures documentation and project management (preferred).

Skills:

• Acts independently to determine methods and procedures on new assignments. Business Acumen.
• Develops and delivers effective presentations.
• Builds strong customer relationships. Drives for results.
• Builds and maintains professional relationships at all levels of the organization; approachable and comfortable around higher management.
• Works independently and as part of a team.
• Flexible and self‑driven to excel in a fast‑paced environment.
• Capable of multi‑tasking, highly organized, with excellent time management skills.
• Builds and manages effective teams.
• Leads and manages others. Decision quality. Managerial courage.
• Comfortable and effective with issues that lack clarity, structure or certainty.
• Inquisitive and continually seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable. Integrity, trust and perseverance. Detail‑oriented with excellent follow‑up practices.
• Strong verbal and written communication skills.
• Demonstrates problem‑solving skills.

Knowledge & Licenses

• Proficiency required in MS Office; advanced level.
• Demonstrated knowledge of MS Project, Internal Audit/Corrective Action Systems Software (e.g., JKT); advanced level; preferred.
• Certified Six Sigma Green Belt (1 year; preferred).
• ISO 9001 certification required if applicable to account (1 year; required).
• ASQ’s Certified Quality Auditor (1 year; preferred).

Travel

1–10%

Job Category

Quality

Benefits

Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.

Equal Opportunity Statement

Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.