QA Engineer – AI Voice Agent (Sophia)

• Test customer voice call scenarios from start to finish, verifying that the AI voice agent handles interactions and completes expected business processes correctly.
• Design and Execute Test Scenarios
  • Prepare and execute positive, negative, and edge-case test scenarios to validate system functionality, identify defects, and ensure reliable behavior.
• Verify intent recognition accuracy, call routing, and self-service processes to ensure the solution responds appropriately to different customer requests.
• Conduct UAT and Regression Testing
  • Perform User Acceptance Testing, regression testing, and integration testing to confirm that new features and changes meet business and functional expectations.
• Test System Integrations
  • Validate integrations between AI voice agent solutions, contact center platforms, SAP backend systems, and supporting APIs, ensuring reliable data exchange and process execution.
• Analyze Conversation Data and Feedback
  • Review customer feedback, call transcripts, and conversation logs to identify inconsistencies, detect quality issues, and assess the performance of voice interactions.
• Investigate Defects and Coordinate Resolution
  • Analyze reported issues, perform root cause analysis, document defects, and collaborate with development teams to ensure timely resolution.
• Collaborate with Project Stakeholders
  • Work closely with Product Owners, developers, and business stakeholders to clarify requirements, discuss test results, and support quality assurance activities.

Requirements

• Software Testing Experience
  • At least 5 years of professional experience in Software QA or Software Testing, preferably within complex enterprise applications and integration projects.
• Manual and Functional Testing
  • Strong hands-on experience in manual and functional testing, including validating application behavior against business requirements and expected outcomes.
• Test Case Design and Execution
  • Practical experience designing structured test cases, preparing test scenarios, and executing systematic testing to ensure comprehensive functional coverage.
• End-to-End and Regression Testing
  • Experience performing end-to-end, regression, and integration testing, with the ability to validate complete business processes and system interactions.
• User Acceptance Testing
  • Experience preparing and executing UAT activities, validating business requirements, documenting results, and supporting stakeholders throughout acceptance testing.
• Troubleshooting and Root Cause Analysis
  • Strong troubleshooting and analytical skills, with the ability to investigate defects, identify root causes, and communicate findings clearly.
• Analytical Thinking and Attention to Detail
  • Strong analytical abilities and attention to detail, ensuring accurate test execution, thorough defect reporting, and reliable assessment of system behavior.
• Excellent English communication skills, with the ability to collaborate effectively with international development teams, Product Owners, and business stakeholders.

What we offer

• B2B Contract
  • Employment based on a B2B contract
• Stable and Dynamic International Firm
  • Opportunity to work in a stable, dynamically developing international company
• Engaging Projects and Latest IT
  • Chance to participate in interesting projects and work with the latest information technologies
• Competitive Rates
  • Attractive remuneration rates offeres
• Renowned International Projects
  • Involvement in the most prestigious international project
• MultiSport and Private Medical Care
  • MultiSport and Private Medical Care

Nice to have

• AI and LLM Testing
  • Experience testing AI-powered solutions, large language models, chatbots, or voicebots, including conversational flows and response quality.
• Contact Center Platforms
  • Knowledge of Parloa or Genesys Cloud, preferably involving customer interaction workflows, call routing, or voice agent solutions.
• SAP and ERP Integration Testing
  • Experience testing SAP systems or ERP integrations, including validation of data exchange and end-to-end business processes.
• Test Automation
  • Experience working with test automation frameworks and automated testing approaches.
• Contact Center and Customer Service Processes
  • Knowledge of contact center operations, customer service workflows, and business processes involving voice-based customer interactions.