Project Manager (Product Operations)

Requirements

• Background: You’ve worked in Product Operations or Product Management roles in tech companies for at least 5 years. You know what good product processes look like and can adapt them to different stages of company growth
• Project management excellence: You can manage multiple cross-functional workstreams simultaneously, set clear goals and hold teams accountable without formal authority
• Problem-solving mindset: You’re skilled at cutting through noisy conversations and helping teams focus on the 2–3 decisions that matter most. When different teams have conflicting visions, you can map out the trade-offs and propose a pragmatic path forward
• Product process understanding: You're familiar with product workflows like PRDs, roadmaps and launches
• Communication and influence: You can confidently facilitate meetings with different teams, synthesize complex topics into crisp outputs and create materials that resonate with both technical and business teams

What the job involves

• We are looking for a Project Manager, Product Operations to build and run the processes that help us scale how we design, price, launch and improve our beloved AI products
• This role sits at the intersection of Product, Go-to-Market (GTM), Business, Solutions and Finance teams
• It’s all about driving structure and alignment between everyone
• You will lead several key product operations projects
• For example, you will be the one making sure pricing discussions are well structured and crystal clear for everyone
• You will also help GTM teams be equipped for product launches
• You will also contribute to fluidifying our feedback loop across different channels to help us constantly improve our products
• Over time, your scope will expand to broader product operations, including roadmap reviews, release processes and any kind of product related processes
• Translate strategy into operations. Turn high-level decisions into concrete workflows
• Orchestrate cross-functional discussions. Bring together Product, GTM, Business, Solutions and Finance to align on key operations improvements (eg. SKUs, packaging and pricing models, etc.)
• Maintain the product catalog (SKUs). Ensure that every SKU is consistently defined, documented and understood by GTM, Business, Solutions, Finance, etc
• Review roadmaps. Support Product leadership by setting up structured review cadences, clear templates and actionable outputs
• Operationalize product rituals. Help make PRDs, launch notes and changelogs more consistent so stakeholders always know what to expect
• Improve continuously. Spot inefficiencies in how we run product meetings, share updates or prepare for launches and redesign those processes pragmatically.
• Enable product launches. Work in collaboration with Product Marketing and GTM leads to build the playbooks, kickoff decks, FAQs and internal training needed for successful launches. Eg: coordinating a kickoff session for a new product line, making sure Account Executives knows the positioning, Support knows the FAQs, etc
• Optimize the feedback loop. Build the process for systematically collecting and synthesizing customer and field inputs and packaging it for Product Managers
• Standardize information flows: Ensure GTM, Business and Solutions teams always know where to find the latest product information and updates avoiding confusion and duplicated effort