Production Support

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Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.# Production Support

Aguascalientes## Long Description**Location:*

• Remote
• We are seeking a Senior Production Support Analyst with strong experience supporting web and mobile applications in production environments.
• This role requires deep hands on expertise in production monitoring, incident management, and observability tools (especially Dynatrace), with a proactive mindset focused on preventing issues-not just reacting to incidents.
• The ideal candidate has a solid technical background in Java and/or Angular, enabling log review, code inspection, and root cause analysis in collaboration with engineering teams to drive permanent and scalable solutions.**What you’ll bring:**
• Beginner Basic understanding of tools and concepts Requires supervision during incident handling Limited exposure to high severity production issues
• Intermediate Independently handles incidents and monitoring tasks Performs RCA for standard production issues Understands application behavior and system interactions
• Advanced Deep expertise in production operations and observability Leads complex incident resolution and RCA initiatives Proactively identifies risks and drives long term improvements Acts as a trusted SME for production stability**Soft skills:**Work Underpressure, Quality at work, Results Oriented.
• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working, the Collaborative Business Experience

TM, and draws on Rightshore, its worldwide delivery model.**You will love this job because**

• Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.“*At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”*

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