Product Expert - Customer Care Agent

Note from the Hiring Manager

I'm Ieva, Head of Customer Enablement at Phantom

Buster. We're opening this role because we're growing from within — one of our Product Experts is stepping into a Team Lead position, and we're looking for someone to join the team and bring the same level of care and expertise to our Level 2 support.

Phantom

Buster is at an interesting inflection point: we're evolving from a catalog of automation tools into an AI-powered Sales coaching product. That means the nature of the questions you'll handle will shift over time — and we need someone who's excited by that, not intimidated by it.

The questions you'll handle aren't the ones with quick answers — they require you to dig in, think across the whole product, and understand the lead generation workflows our users are trying to build. Getting good at this takes time, because it's not just about learning Phantom

Buster — it's about genuinely understanding how sales automation works in practice. But once you do, it's a valuable thing to be.

If you're someone who thrives on understanding how things work, communicates complex ideas simply, and genuinely cares about the person on the other side of the ticket — I'd love to hear from you.

TL;DR

We're looking for a Product Expert to join our Level 2 Customer Care team — handling advanced support tickets, including Account and Billing, developing deep knowledge of the Phantom

Buster platform and the lead generation workflows our users build with it, and feeding structured user insights back to the Product team.

About Phantom

Buster

Phantom

Buster is a web automation Saa

S that allows businesses to grow faster. We enable thousands of companies to boost their growth by finding and connecting with their ideal customers seamlessly.

Founded in 2016, Phantom

Buster developed a catalogue of over 120 workflows (Phantoms) to help businesses scale their sales and marketing processes. We allow our users to automate finding and enriching data about