Processing Technician Team Leader

What We’re Looking For

Are you interested in being a part of a highly motivated team that focuses on providing safe and efficient routing for the trucking/transportation industry? We’re seeking a Customer Service Processing Technician Team Leader to join the HNTB team. This is a customer service-focused position located on-site at the North Carolina Department of Transportation (NCDOT) Oversize/Overweight Permit Unit in Garner, North Carolina. The work hours are from 8 am to 5 pm, Monday through Friday.

Primary Focus

• Providing excellent customer service
• Utilizing mapping and other software applications
• Processing phone and online permit applications for NCDOT Oversize/Overweight Permit Unit

What You’ll Do

• Responsible for daily assignments and oversight of information processing technicians. Reviews analysis and evaluations to ensure the best solution. Handles escalated inquiries through to resolution.
• Evaluates the state highway system infrastructure for proposed routing of specialty vehicles requiring permits such as oversize and/or overweight trucks.
• Utilizes mapping and other software applications to analyze and evaluate maps, bridge weight, and clearance data. Interprets truck route ordinance and establishes safe routing for vehicle/vehicle combinations in partnership with industry professionals.
• Processes transportation permit applications for appropriate agency.
• Develops and provides metric updates for the office dashboard.
• Trains employees and assists with their development, and provides feedback to the Project Manager on performance.
• Maintains up-to-date training for Purchase Card Industry (PCI) standards.
• Performs other duties as assigned

What You’ll Need

• High School Diploma/GED or equivalent
• 4 years relevant experience

What We Prefer

• Excellent written and verbal communication skills
• Experience with mapping or routing software
• Excellent customer service skills

Additional Information

Benefits information is available through HNTB Total Rewards.

Equal Opportunity Employer: Disability/Veteran.

Visa sponsorship is not available for this position.