People Support Specialist - German speaking

Chez Roche, vous pouvez être vous-même et être apprécié pour les qualités uniques que vous apportez. Notre culture encourage l'expression personnelle, le dialogue ouvert et les connexions authentiques, où vous êtes valorisé, accepté et respecté pour ce que vous êtes, vous permettant de prospérer tant personnellement que professionnellement. Voici comment nous visons à prévenir, arrêter et guérir les maladies et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Rejoignez Roche, où chaque voix compte.

La position

The People Support Solutions (PSS) department

The Opportunity:

As a People Support Specialist - German speaking , you will be the first point of contact for our "People Portal," providing essential P&C services to employees, managers, and retirees. You will play a key role in ensuring a seamless employee experience by balancing customer inquiry resolution with technical lifecycle management.

• Serve as the primary point of contact for P&C inquiries via chat, ticketing, and phone, supporting the entire employee lifecycle from onboarding to retirement.

• Execute administrative activities and maintain system data for core business processes, including recruitment, compensation, and performance management.

• Deliver high-quality customer care by troubleshooting issues, managing service requests, and proactively anticipating stakeholder needs.

• Drive continuous improvement by analyzing service interactions and collaborating with P&C Chapters to identify process pain points and knowledge gaps.

• Ensure operational excellence by meeting defined KPIs and SLAs while strictly complying with data privacy rules and global SHE guidelines.

• Maintain internal knowledge bases by staying up-to-date on global processes and contributing to the evolution of SOPs and Work Instructions.

• Collaborate across the network with regional and global peers to ensure consistent service delivery and a unified "People Support Solutions" vision.

Who You Are

You are a solution-oriented professional who thrives in a fast-paced, multicultural environment. You possess a strong customer-centric mindset and the ability to navigate complex data structures while maintaining end-to-end accountability for your work.

• Educational Background: You hold a university degree and have 0-2 years of experience in Human Resources or a customer service environment.

• Service Expertise: You have experience in a Shared Service Center and feel comfortable handling multiple competing priorities in a matrix organization.

• Technical Proficiency: You are efficient in handling standard IT applications (preferably Google Suite) and possess knowledge of Workday HR processes.

• Problem-Solving Skills: You demonstrate critical thinking and active listening to resolve complex inquiries and improve existing workflows.

• Communication: Fluent in English and German (written and spoken)

• Growth Mindset: You are eager to learn, open to giving and receiving feedback, and comfortable navigating ambiguity in a changing environment.

• Relationship Management: You have a proven ability to build strong stakeholder relationships and work independently while remaining a proactive team player.

In Exchange we provide you with:

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.

• Excellent benefits: Competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party.

• Flexibility: We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

• A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process:

Qui nous sommes

Un avenir plus sain nous pousse à innover. Ensemble, plus de 100 000 employés à travers le monde sont dédiés à faire progresser la science et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Nos efforts aboutissent à plus de 26 millions de personnes traitées avec nos médicaments et plus de 30 milliards de tests réalisés avec nos produits de Diagnostique. Nous nous encourageons mutuellement à explorer de nouvelles possibilités, à favoriser la créativité et à conserver nos grandes ambitions, afin de fournir des solutions de santé qui changent des vies et ont un impact mondial.

Construisons ensemble un avenir plus sain.

Roche est un employeur offrant l'équité en matière d'emploi.