Patient Experience Coordinator

Overview

Agency: Dept of Health and Human Services

Division: Public Health

Job Classification Title: Human Services Planner/Evaluator II (NS)

Position Number:

Grade: NC17

Description of Work

The Patient Experience Coordinator position serves as the Patient Experience Coordinator for the Reproductive Health Branch, providing professional planning and evaluative support for statewide family planning initiatives. The role focuses on strengthening patient-centered clinical experiences by coordinating implementation of the Title X patient experience plan and supporting related program activities. It operates within a collaborative environment involving state and local health departments, community organizations, and healthcare providers.

Work includes applying analytical, consultative, and program planning skills to support training needs, data-driven decision-making, and continuous improvement of patient experience outcomes. This position also contributes to grant development, reporting processes, and technical assistance for partners.

Key Duties

• Coordinate implementation, updates, and outcome tracking for the statewide Title X patient experience plan.
• Facilitate patient-centered improvements by promoting consistent patient-centered practices across family planning programs.
• Manage patient experience–related training needs for the Reproductive Health Branch and local Title X agencies.
• Support preparation of Title X grant applications, annual reports, and Requests for Applications by contributing programmatic planning and evaluative input.
• Provide consultation and technical assistance to internal staff and external partners on patient experience practices in family planning services.
• Collaborate with the Branch Data Manager to monitor patient experience dashboard metrics and inform program decisions.
• Develop recommendations for next steps and improvement strategies based on patient experience data and stakeholder feedback.
• Maintain linkages with statewide and local organizations to promote awareness of patient-centered approaches in family planning.
• Engage community-based organizations and agency partners to support coordinated improvement efforts.
• Participate in program planning activities involving data analysis, process evaluation, and development of tools supporting patient experience initiatives.

Knowledge, Skills, and Abilities/Management Preferences

Salary Grade Range: $60,881.00 - $106,544.00

Recruitment Range: $60,881.00 - $76,724.00

Candidates meet minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The KSAs/Management Preferences are not required. Preferred skills include:

• Demonstrated experience implementing program plans by managing updates, tracking outcomes, and coordinating project components related to patient experience initiatives.
• Skilled in applying social research and evaluation techniques, including selecting analytical tools, assessing data reliability, and preparing conclusions that support program planning and improvement.
• Intermediate-level proficiency using computer-assisted statistical or analytic systems to review metrics, interpret dashboard results, and guide program decisions in family planning environments.
• Demonstrated experience coordinating and delivering professional trainings for program staff or partner agencies, including developing session content aligned with program objectives.
• Proven track record providing technical assistance to internal teams and external partners to advance patient-centered program implementation and support improvements in service delivery.

Posting and Funding

This posting will close at 11:59 P.M. the night before the end date. This position is 100% federally funded. This position is eligible for a hybrid work option.

About the Agencies

About the NC Division of Public Health (DPH): The NC Division of Public Health works to promote and contribute to the highest possible level of health for the people of North Carolina. The statewide system of public health is supported by dedicated professionals delivering essential services.

About the Women, Infant and Community Wellness Section (WICWS): The section develops and promotes programs and services to protect the health and well-being of infants and women during child-bearing years, with the goal of improving overall health and strengthening families and communities.

Compensation and Benefits

The State of North Carolina offers comprehensive benefits, including health insurance options, retirement plans, and the NCFlex program. Paid vacation, sick leave, and paid parental leave are available to eligible employees. See State Benefits for details.

Supplemental Information

Equal Opportunity Employer. DHHS maintains an Employment First philosophy and complies with all applicable laws and executive orders. Reasonable accommodations are available during the hiring process and on the job. For information about DHHS, visit the website:

Hiring salary will be based on qualifications, internal equity, and budget considerations. We support second-chance employment where applicable.

Application Process

• Information should be provided in the appropriate areas: education (including schools and degrees), work experience, and certificates/licenses. Comprehensive candidate information is critical for screening and salary determination.
• Answers to supplemental questions must be supported within the Work Experience section of the application to receive credit.
• If multiple applications are submitted, only the most recent will be considered. Applications must be submitted by 11:59 PM on the closing date.
• Applicants may be subject to a criminal background check for Positions of Trust.
• Due to high volume, status updates are available via the applicant account. Applications are reviewed after the closing date.
• Degrees must be from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with the application.
• For credential evaluations, see the NACES member list:

Degree/College Credit Verification

Degrees must be from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with the application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran’s Preference must attach a DD-214 Member-4 Form to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) if a current NC National Guard member in good standing.
• Former NC Army/National Guard members with honorable discharge and six years of creditable service must attach DD 256 or NGB 22 with the state application.

ADA Accommodations

DHHS is committed to inclusion of all qualified individuals and will provide reasonable accommodation for applicants with disabilities. If accommodation is needed, contact the person listed in the posting.

Contact Information

For questions about this posting, contact Talent Acquisition at Resumes are not accepted in lieu of completing the application.

Minimum Education and Experience

Education requirements follow the vacancy announcement. An equivalent combination of education and experience may qualify.

Planner :

Master’s degree in public or human service administration or a related field and two years of human service experience (one year in program planning); or Bachelor’s degree with four years of progressive administrative or consultative experience (one year in program planning); or an equivalent combination of education and experience.

Evaluator :

Master’s degree in psychology, sociology, or social work with two years of research and evaluation experience; or Bachelor’s degree with four years of experience in research, evaluation, and statistics in the human service field; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and provides a work environment free from unlawful discrimination, harassment, or retaliation. Reasonable accommodations are provided for disabilities and pregnancy-related needs.

Recruiter

Tresha Walker

Email: