Partner Success Manager

• Support partners/Agents throughout their collaboration with Okali, from onboarding through, where applicable, the wind-down phase
• Serve as the Agent’s primary point of contact throughout the commercial lifecycle
• Lead projects between Okali and its partners and facilitate regular steering committees
• Build lasting, trust-based relationships and explain products and the regulatory framework
• Drive product adoption, migration plans, and participate in renewal negotiations
• Act as the reference point for contracts and financial terms, including billing follow-up
• Build dashboards and activity reports
• Communicate and track needs, feedback, and bugs with the technology, operations, finance, and legal teams
• Centralize information, organize governance, and elevate decisions requiring arbitration

Requirements

• 4+ years of experience in Account Management, Customer Success, or Partnership Management, ideally in a regulated and technical sector such as SaaS or Fintech
• Strong experience leading complex, cross-functional projects in a demanding, high-growth environment
• Rigorous, analytical, and able to synthesize information, with the ability to simplify complex topics for diverse stakeholders
• Excellent written organization skills across projects, timelines, and contracts, with a strong sense of priorities
• Strong interpersonal skills with senior stakeholders and the ability to build lasting, trust-based relationships
• Pragmatic, collaborative, and solution-oriented mindset

Core Competencies

Demonstrates expertise in Account Management and Partnership Management within regulated sectors, with a focus on leading cross-functional projects and building trust-based relationships. Proficient in synthesizing complex information and managing contracts and financial terms effectively.

Highest-signal resume keywords

• Account Management
• Partnership Management
• Cross-Functional Project Leadership
• Contract Management
• Customer Success

ATS Optimization Keywords

Soft Skills

• Interpersonal Skills
• Analytical Skills
• Organizational Skills
• Collaborative Mindset
• Solution-Oriented Approach

Industry Keywords

• SaaS
• Fintech
• Regulatory Framework
• Product Adoption
• Billing Management

Tools & Technologies

• Dashboard Creation
• Activity Reporting