Partner Account Manager, FIME Market New Paris Office

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall

We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

Aircall is looking for an outstanding Partner Account Manager to help build and develop our Partner program for the Italian market across the SaaS, AI and telecom ecosystems .

Reporting to the Team Lead Channel France & Italy, you will be responsible for the growth and development of Existing Partnerships as well as acquiring New Partners . You will drive them through our Partner programs, onboarding and enabling the partner to be successful . Your main goal will be to work hand-in-hand with our Channel Partners to generate New Revenue and help them implement Artificial Intelligence process with Aircall.

We are looking for a talented professional who is seeking an outstanding and interesting challenge and is eager for professional development. You must be comfortable operating in a fast-paced, dynamic environment and interacting with senior-level partner executives, building relationships and going after long-term goals.

You will be working in Aircall’s Paris office.

Key Responsibilities

• Build and cultivate lasting, meaningful relationships with the Aircall channel partner community, including implementation agencies, SaaS, SI’s, and other consultants / resellers
• Meet and exceed pipeline as well as revenue quota from your portfolio of channel partners
• Structure, negotiate and execute deals with existing/ prospective Channel Partners
• Participate in the continuous improvement of our Channel Partner program and go-to-market
• Understand our vision, solution offering, product roadmap, and AI go-to-market strategy and effectively communicate these to partners
• Collaborate with our Sales, Marketing, Product and Account Manager teams to identify high value opportunities and create partner enablement content and infrastructure
• Prepare tailored presentation materials and conduct presentations / demos to accelerate channel partners enablement, acquisition and revenues

Qualifications

• You are a confident and engaging communicator who enjoys building strong professional relationships.
• You are fluent in Italian and English.
• You have a proven experience, in partnerships or business development , or account management, or sales within a competitive and data-driven environment.
• You have a good understanding of SaaS and AI business models and a strong interest in technology.
• You are comfortable working with targets and managing performance through KPIs.
• You are structured, organized, and able to manage several partners and initiatives simultaneously.
• Previous experience working with AI, CRM, cloud, or digital consulting ecosystems is a plus.
• A Master degree in Business, Sales, Marketing, or a related field is preferred.
• Willingness to travel in region

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.