Oracle Fusion Order to Cash (O2C)/SCM

Role: Oracle Fusion (Order to Cash or SCM)

Location: France

Job Type: Contract

French Language

Must Have: Full Life Cycle Implementation of Oracle Fusion Cloud

• Engage business partners to gather requirements and translate functional needs into technical/functional specifications for Oracle Fusion Cloud modules like Order to Cash or SCM
• Provide excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
• Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident.
• Interact directly with customers, follows through on all assignments and takes ownership of customer issues.
• Consult with Management in directing resolution of critical customer situations.
• Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions.
• Creation/review of Knowledge Articles.
• Stay up to date on any Oracle Fusion Cloud advancements, recommending best practices and continuous improvements.
• Contribute to a collaborative, knowledge-sharing team culture.