Operations Specialist

About Zeffy

More power to the people changing the world. Nonprofits have an immense impact on the world. They feed communities, protect the planet, educate children, and fight for justice — but their tools are holding them back. That’s why we’re building the global infrastructure to help them reach their full potential.

⚡ At Zeffy, we’re building the technology they’ve been missing. Today, 100,000+ nonprofits use Zeffy worldwide, with more than 10 million people relying on it. Together, they’ve raised over $2B — and every dollar goes directly to their cause.

Strong profiles, driven by impact Zeffy is one of the fastest-growing startups in Canada and France. We’re a small, highly efficient team that builds fast and takes ownership. We hire selectively with high expectations and real autonomy. Everyone is hands-on, and decisions are made quickly, without layers or unnecessary processes.

If this resonates, let’s meet.

About the role

As an Operations Specialist at Zeffy , you'll play a critical role in protecting our platform and users as we scale across North America and expand into new markets like the UK.

The challenge? As our products and payment operations expand, new fraud patterns appear and fraudsters constantly push the limits of our defenses. Your mission is to tackle anti-fraud daily operations (50%) while cracking the operational load and find the big, radical solutions (50%) that cut fraud management time in half.

Over the past few months, our fraud team has:\n\n

Kept fraud losses around 1% of margin, striking the perfect balance between strong protection and healthy growth.

Increased user satisfaction with fraud verifications by 10 points, reaching top-tier market standards.

Full