Operations Program Manager

Groupon is mid-transformation. Seven parallel streams. Real targets: contact deflection, resolution rates, repurchase. The streams are moving - but each one needs a single accountable person who can both diagnose the problem and ship the fix. That's this role. You won't be coordinating. You won't be waiting for an analyst or speccing things out for an engineer. You'll pull the data yourself, write the prompt yourself, build the dashboard yourself, and hold people accountable without having authority over them. If it's blocking you, you do it.

Who you'll work with

You'll report to Maguelonne, Director of Operational Transformation. Your closest partners will be teams across Customer Service, Merchant Operations, Product, Engineering, Supply, and Content with key stakeholders based in Madrid and Prague.

What you'll be doing

Owning transformation streams end-to-end - defining the problem from raw data, building the delivery plan, assigning owners, setting milestones, and tracking progress in dashboards you build yourself

Building AI workflows from scratch - writing prompts, running evals, validating output against real cases, improving and scaling

Pulling and interrogating your own data - building your own reports and business cases without waiting for support

Holding cross-functional teams accountable - naming blockers early, escalating fast, and not letting \"we don't own that\" become an excuse for slow delivery

Finding creative fixes - many people here will say \"we tried that before.\" Your job is to zoom out, find the quick win, and simplify what others have overcomplicated

Surfacing risks before they become problems - keeping stakeholders aligned without over-meeting

What success looks like

At 30 days: You've personally pulled and analysed the data on your stream. You've shipped at least one small automation or prompt-driven wo