Operations Manager

About Erinion

Erinion designs, builds andoperatesdepot and destination charging solutions for heavy-duty vehicles. As part of the Scania Group, we combine the strength of a global transport leader with the agility of a fast-growing company. Our approach focuses on energy efficiency andoptimalutilisation, ensuring that electrification is not only sustainable but also financially and commerciallyviablefor our customers. We supportdifferent waysof financing, owning and operating charging sites, so that each customer can find the model that best fits their business. With operations across eight European markets and global expansion underway, we enable transport operators to electrify their fleets with confidence and long-term profitability.

The role

As Operations Manager for France, you own the operational performance of charging sites with a strong focus on remote troubleshooting, system behaviour, and data-driven decisions.

You spend a significant part of your time working in systems, analysing issues, identifyingroot causes, and resolving incidents without physical intervention. You act as the link between customers, service partners, and internal tech teams. You will also perform customer handovers on site as well as in depth trainings in charging and charging systems.

Your responsibilities

Remote troubleshooting & technical operations

• Perform advanced troubleshooting in CMS and connected systems
• Analyse logs, error patterns, and system behaviour to identify and resolve root causes
• Ensure configurations, firmware, and connectivity are correct and stable

Operational performance & incident management

• Own uptime and daily operational stability for customers in France
• Monitor performance and proactively address deviations
• Handle incidents end-to-end with clear communication and documentation

Service partner coordination

• Coordinate on-site interventions when remote resolution is not possible
• Ensure high quality and SLA adherence

Customer onboarding & handover

• Conduct customer handovers and training in charging operations and system usage
• Ensure customers are set up to operate sites efficiently from day one
• Work actively with operational data (uptime, utilisation, case patterns)
• Drive improvements based on data and recurring issues

Your Profile

We are looking for someone who combines a strong technical mindset with the ability to drive operational performance and resolve complex system issues. In this role, you take ownership of keeping operations stable and running smoothly. You are structured and organised, able to manage multiple parallel cases, and curious about how systems behave and where issues arise. You communicate clearly and work with systems, data, and stakeholders to ensure reliable and efficient operations.

Experience

• Background in operations, technical support, service coordination, or similar
• Experience with incident handling or system-based troubleshooting

Technical mindset

• Strong technical interest with a curiosity to understand how systems work
• Comfortable working in systems (CMS, CRM, logs, dashboards)
• Interested in how data, automation, and emerging technologies can improve operations

Communication & Mobility

• Fluent in French and English, written and spoken
• Open to travel, including occasional on-site visits and customer interactions

Nice to have

• Experience from EV charging, energy, automotive, or similar technical domain
• Understanding of OCPP, charging systems, or connected hardware

Our Offer

Join our passionate team and be a driving force in the future of sustainable transportation. At Erinion, you won't just be a part of the change, you'll be pioneering it. We offer a competitive compensation package, alongside unparalleled professional growth opportunities. This is an early-stage company where your ideas are valued, your contributions have a significant impact, and you have the chance to develop and grow alongside Erinion.

A background check might be conducted for this position.