Operations Coordinator

Operations Coordinator – France / Belgium / Spain

The Operations Coordinator works on a specific subset of services we deliver, such as claim reimbursement, fraud monitoring, and clinic coordination. The role focuses on day‑to‑day process execution, monitoring, risk flagging, and continuous improvement across our insurance and health services.

Core Responsibilities

• Run our Insurance or Health services processes – manage invoicing, claims treatment, provider network growth, and internal support documentation.
• Ensure day‑to‑day follow‑up and monitoring of operations.
• Flag risks and opportunities and communicate them to the relevant teams.
• Contribute to the definition and ownership of monitoring schemes (SLAs, volume, efficiency) and identify improvement areas.
• Supervise partnerships (e.g., teleconsultation, claim operators) and maintain daily communication for business continuity.
• Perform controls on daily operations to verify correct decisions and identify training needs.
• Escalate feedback, support initiatives, and help prioritize actions that enhance process delight and efficiency.

Continuous Improvement

In addition to running and monitoring operations, the coordinator implements process enhancements (automations, communication improvements, audits, and tool integrations) on an ongoing basis.

Qualifications & Experience

• Experience in operating processes and services for companies at scale or in industrial/logistic industries.
• Experience in support functions such as Customer Support or People Operations.
• Customer‑facing commercial experience, e.g., account manager, Customer Success, or communications roles (social media, internal/external communications).
• Event coordination experience.
• Proficiency in English and at least one of French or Dutch.
• A2‑B level competence, with a willingness to adapt to different scopes within the Operations pool.

Required Skills

• Passion for delivering & optimizing top‑notch operations and a hands‑on mindset.
• Strong problem‑solving and challenger mentality focused on member and customer satisfaction.
• Analytics skills to dive into data and derive insights.
• Highly organized with exceptional follow‑up and strong attention to detail.
• Strong written and verbal communication in English and French or Dutch.
• Ability to work independently in a fast‑paced environment.
• Adaptability and flexibility in variable situations.
• Preferable experience in the insurance or healthcare industry.

Perks & Benefits

• Competitive base salary with generous equity for permanent contracts.
• Flexible office options – HQ space, co‑working hubs, or full‑remote with equipment sponsorship.
• All essential tools supplied (MacBook Pro, monitor, headphones).
• Flexible vacation policy and working hours.
• Comprehensive health insurance (100% for employee and children, 90‑100% for partners).
• Country‑specific commuter benefits.
• Learning and training opportunities, including a flexible policy and budget for conferences.
• Coaching culture with a dedicated coach from day one.
• Parental leave – extended leave for new parents on permanent contracts.

Equal Opportunity Statement

We hire people, not roles. If you’re excited about this opportunity but don’t check every box, we’d love to hear from you. Everyone, especially underrepresented groups, should feel free to apply.

To apply, please note that we do not sponsor visas for the Operations Coordinator role.