Hotel Support and Content Coordinator (F/M)

Hotel Support and Content Coordinator (F/M)

We are seeking a Hotel Support and Content Coordinator to work closely with Business Development Managers, Distribution Managers and cross‑functional teams to efficiently manage hotel content, operational requests and partner support activities.

Responsibilities

• Hotel Content, Extranet & Photo Updates: act as the primary owner of incoming hotel content requests, troubleshoot and assist hotels with Extranet‑related issues, update and maintain hotel amenities and admin‑level property information, execute approved updates of hotel descriptions and images, and ensure content accuracy, consistency and alignment with internal standards.
• Request Triage & Operational Ownership: serve as the first point of review for all content‑related requests, triage, prioritize and process requests efficiently, track requests from intake to completion and ensure timely resolution.
• Cross‑Team Collaboration: collaborate closely with internal teams (Content, Design, Connectivity, Selection) when updates require validation, approvals or additional input, and ensure approved changes are accurately reflected across all relevant internal tools and systems.
• Quality Control & Continuous Improvement: perform final quality checks before closing requests, identify recurring issues, inefficiencies or gaps in request quality and share insights and recommendations with management to improve workflows.
• Customer Service Support (approx. 5% of role): provide first‑level support for a limited number of customer service tickets originating from ViaMichelin, maintain timely responses and contribute to a positive customer experience.
• Peak Period & Award Support: provide additional operational support during peak periods, including the annual Michelin Key award cycle, manage increased volumes of hotel requests and distribute Michelin Key communication kits and logo assets to hotels upon request.

Qualifications

• Bachelor’s degree in Tourism or Business and 1–3 years of experience in hospitality operations, coordination, content management or a related field.
• Strong attention to detail, ability to manage multiple requests simultaneously and clear, professional written communication skills.
• Comfort working with shared inboxes, ticketing systems or structured workflows and ability to follow established guidelines while maintaining a high standard of accuracy.
• Familiarity with extranets, content management systems or hotel platforms is a plus.
• Fluent in English (C1 minimum); additional languages are a plus.
• Highly organized, reliable, methodical, execution‑focused and capable of working independently while collaborating closely with a broader team.

Benefits

• Fixed salary from €41,000 to €44,000 depending on profile and experience.
• Variable remuneration, profit sharing, company savings plan, employee share ownership plan and health insurance.

Location & Schedule

Boulogne‑Billancourt. Monday to Friday, 9a.m. to 6p.m. (CET).