Operations Associate

About Wheely

Wheely is a high-end ride-hailing service redefining premium transportation across major cities in Europe and the Middle East. We combine technology with the art of five-star chauffeuring to deliver a consistently exceptional experience.

As a profitable, fast-growing scale-up with $43M raised, we're expanding rapidly across EMEA and the US. We're adding exceptional talent to drive our next phase of growth.

As an Operations Associate , you’ll be at the heart of our chauffeur community. Your mission is to drive engagement, improve performance, and elevate the chauffeur experience across Paris. You’ll work cross-functionally to deliver impactful initiatives, strengthen relationships, and ensure that every chauffeur journey reflects the Wheely standard of excellence.

What You will do:

Champion our chauffeurs internally - surface insights and feedback to relevant teams, driving meaningful change in processes, standards, and product features.

Lead communications with Wheely chauffeurs - manage campaigns that inform, inspire, and engage. From in-app messages to newsletters, ensure every update is clear, consistent, and aligned with our brand tone.

Build trust and engagement - develop strong relationships with our chauffeurs through empathy, influence, and ongoing dialogue.

Close the feedback loop - analyse feedback and performance data to identify trends, propose improvements, and implement initiatives that enhance the chauffeur experience.

Design and manage incentive programs - from performance-based bonuses to non-monetary recognition, ensure initiatives drive motivation and measurable results.

Support high-profile events - operationally lead chauffeur participation at key events - ensuring a seamless experience for all involved.

Use data to make an i