Onsite support Engineer

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit

Note: Candidates must be eligible to work in France

Fluent in English and French

Job Description

We are seeking a dedicated and skilled Onsite Support Engineer to join our IT team. The ideal candidate will provide support for our users, ensuring smooth and efficient operation of IT systems and services. This role involves troubleshooting hardware and software issues, providing technical assistance, and maintaining IT infrastructure.

Key Responsibilities

• Provide Support: Respond to and resolve technical issues related to hardware, software, and network systems in a timely manner (SLA & KPI).
• Troubleshooting: Diagnose and troubleshoot technical problems, including desktop PCs, laptop PCs, tablets, smartphones, video conference systems, and Cisco switches (hand & eyes), and printers.
• User Assistance: Assist users with IT-related queries and provide support on software and hardware usage. • Incident Management: Log, track, and manage incidents and service requests using the company’s IT service management system (ServiceNow).
• Installation & Configuration: Install, configure, and maintain computer hardware, software, systems, networks, printers (toner replacement), scanners, video conference systems, and Cisco switches (hand & eyes).
• System Maintenance: Perform regular maintenance tasks, such as system updates, and patch management. • Documentation: Read and acknowledge the documentation and KB articles of IT procedures, configurations, and support activities.
• Collaboration: Work closely with other IT team members and departments to ensure seamless IT operations and support. • Compliance: Ensure compliance with company policies, procedures, and security standards.

Documentation :

Qualifications

• Education: Bachelor’s degree in computer science or information technology.
• Experience: Minimum of 2 years of experience in IT support or a related role.
• Certifications: Relevant certifications such as ITIL Foundation is a plus.
• Technical Skills: Proficiency in Windows operating system is required.
• Proficiency in Mac and Linux operating systems is a plus.
• Knowledge of networking concepts and protocols (TCP/IP, Proxy, DNS, DHCP, NAC & SDA). Experience with Active Directory and Office 365 administration.
• Familiarity with remote desktop tools and IT service management software.
• Basic understanding of cybersecurity principles.
• Experience in supporting and troubleshooting desktop PCs, laptop PCs, tablets, smartphones, video conference systems, printers, and Cisco switches.

Formation :

Certifications :

Soft Skills

• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused with a commitment to providing high-quality service.
• Ability to prioritize tasks and manage time effectively.

Working Conditions

• Location: Onsite 5 days
• Hours: Full-time position (40 hours per week) with standard office hours Occasional extra support requirement. Physical Requirements: Ability to lift and move computer equipment as needed. Travel possibility: Short travel possibility to other city in France, or to other country in Western Europe (Belgium, Netherlands, Switzerland).
• A supportive, diverse, and global team with a brilliant culture.
• Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice .

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