NH90 - Material Management - Service By Hour Officer (f/m)

Job Description

NHIIndustries is a French SAS Company, based in Aix-en-Provence. It is wholly owned by Airbus Helicopters, Leonardo and Fokker Aerostructures and provides the focal point for these companies for the NH90 program.

NHI manages the design, the development and the entry to service of the NH90 for both NAHEMA (NATO Helicopter Management Agency) and export customers.

Mission

The Service by Hour Officer is responsible for overseeing and optimizing all flows related to SBH operations within the Product Support activities of the Material Management service. He ensures strict adherence to contractual commitments, manages order backlogs, and maintains alignment with customer expectations. Working in close collaboration with the Variant Support Leader, Delegated Partner Company and Partner Company (Leonardo, Fokker and Airbus), the officer drives operational and financial performance, process harmonization, and continuous improvement, while representing SBH contracts within NHI and Customers/Nahema.

Location: The position is located at NHIndustries, based in Aix-en-Provence.

Reporting: Within NHI, the job holder will hierarchically report to Head of NHI_PS, and functionally to NHI_PS Head of operations.

Main Responsibilities

• Ensure proper application and follow-up of SBH contracts from customer request to deliveries.
• Have an overview of order backlogs (tracking, prioritization, follow‑ups).
• Define and implement actions and improvement plans.
• Harmonize working methods across teams and stakeholders.
• Define, monitor, and analyze performance and process KPIs.
• Adapt internal processes and sub‑processes.
• Monitor flows and proactively anticipate customer needs.
• Collaborate closely with VSL, DPC, and PC teams.
• Represent SBH activities within NHI.
• Ensure clear and effective communication across all parties.
• Support supply chain initiatives and lead cross‑functional action plans to improve customer service levels.
• Represent NHI at conferences and meetings with clients & Nahema.
• Ensure that all activities are aligned with contractual obligations, customer requirements, and operational constraints.
• Contribute to the overhaul process simplification.
• Define and manage risks and opportunities.
• Manage escalations.

Requirements

Educational background

Professional experience: 5 to 10 years (experienced)

Technical competencies

• Customer services
• Support & Services (Spares & Repair logistics flows)
• Logistics processes

Soft skills / Behaviors

• Intercultural competence
• Verbal communication and listening
• Customer relationship
• Autonomy and adaptability in complex environment
• Giving vision, driving change
• Strong analytical skills
• Comfortable with cross‑functional coordination and stakeholder management
• Proficient in tracking and reporting tools
• Project coordination

Languages

• English mandatory: negotiation level
• French and/or Italian would be highly appreciated

Methods

• Continuous improvement
• Problem solving
• Contract management
• Project management

Tools / Software

• SAP
• Office applications (Excel +++)
• BI

Job Details

Company: Airbus Helicopters SAS

Employment Type: Permanent

Classe Emploi (France): Classe G13

Experience Level: Professional

Job Family: Material Support & Services

Equal Opportunity Statement

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.