NH90 - Material Management - Service By Hour Officer (f/m)

NHIndustries is a French SAS Company, based in Aix‑en‑Provence. It is wholly owned by Airbus Helicopters, Leonardo and Fokker Aerostructures and provides the focal point for these companies for the NH90 program.

NHI manages the design, development and entry to service of the NH90 for both NAHEMA (NATO Helicopter Management Agency) and export customers.

Mission

The Service by Hour Officer is responsible for overseeing and optimizing all flows related to SBH operations within the Product Support activities of the Material Management service. He ensures strict adherence to contractual commitments, manages order backlogs, and maintains alignment with customer expectations. Working in close collaboration with the Variant Support Leader, Delegated Partner Company and Partner Company (Leonardo, Fokker and Airbus), the officer drives operational and financial performance, process harmonization, and continuous improvement, while representing SBH contracts within NHI and customers/Nahema.

The position is located at NHIndustries, Aix‑en‑Provence.

Reporting

Within NHI, the job holder will hierarchically report to Head of NHI_PS and functionally to NHI_PS Head of operations.

Main Responsibilities

• Ensure proper application and follow‑up of SBH contracts from customer request to delivery.
• Maintain an overview of order backlogs (tracking, prioritisation, follow‑ups).
• Define and implement actions and improvement plans.
• Harmonise working methods across teams and stakeholders.
• Define, monitor and analyse performance and process KPIs.
• Adapt internal processes and sub‑processes.
• Monitor flows and proactively anticipate customer needs.
• Collaborate closely with VSL, DPC and PC teams.
• Represent SBH activities within NHI.
• Ensure clear and effective communication across all parties.
• Support supply‑chain initiatives and lead cross‑functional action plans to improve customer service levels.
• Represent NHI at conferences and meetings with clients and Nahema.
• Ensure activities are aligned with contractual obligations, customer requirements and operational constraints.
• Contribute to the overhaul process simplification.
• Define and manage risks and opportunities.
• Manage escalations.

Qualifications

Educational background: Professional experience from 5 to 10 years.

Technical Competencies

• Customer services
• Support & Services (spares & repair logistics flows)
• Logistics processes

Soft Skills / Behaviours

• Intercultural competence
• Verbal communication and listening
• Customer relationship
• Autonomy and adaptability in complex environment
• Giving vision, driving change
• Strong analytical skills
• Comfortable with cross‑functional coordination and stakeholder management
• Proficient in tracking and reporting tools
• Project coordination

Languages

• English – mandatory, negotiation level.
• French and/or Italian – highly appreciated.

Methods

• Continuous improvement
• Problem solving
• Contract management
• Project management

Tools / Software

• SAP, Office applications (Excel +++), BI.

Equal Opportunity

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to