NH90 - Material Management - Service By Hour Officer (f/m)

NHIndustries is a French SAS Company, based in Aix-en-Provence. It is wholly owned by Airbus Helicopters, Leonardo and Fokker Aerostructures and serves as the focal point for these companies for the NH90 program. NHI manages the design, development and entry to service of the NH90 for both NAHEMA (NATO Helicopter Management Agency) and export customers.

Mission

The Service by Hour Officer is responsible for overseeing and optimizing all flows related to SBH operations within the Product Support activities of the Material Management service. The officer ensures strict adherence to contractual commitments, manages order backlogs and maintains alignment with customer expectations. Working in close collaboration with the Variant Support Leader, Delegated Partner Company and Partner Company (Leonardo, Fokker and Airbus), the officer drives operational and financial performance, process harmonization, continuous improvement, and represents SBH contracts within NHI and customers.

Reporting

Within NHI, the job holder will hierarchically report to the Head of NHI_PS and functionally to the NHI_PS Head of Operations.

Main Responsibilities

• Ensure proper application and follow‑up of SBH contracts from customer request to delivery.
• Maintain an overview of order backlogs (tracking, prioritization, follow‑ups).
• Define and implement actions and improvement plans.
• Harmonize working methods across teams and stakeholders.
• Define, monitor, and analyze performance and process KPIs.
• Adapt internal processes and sub‑processes.
• Monitor flows and proactively anticipate customer needs.
• Collaborate closely with VSL, DPC, and PC teams.
• Represent SBH activities within NHI.
• Ensure clear and effective communication across all parties.
• Support supply chain initiatives and lead cross‑functional action plans to improve customer service levels.
• Represent NHI at conferences and meetings with clients and Nahema.
• Ensure all activities are aligned with contractual obligations, customer requirements, and operational constraints.
• Contribute to the overhaul process simplification.
• Define and manage risks and opportunities.
• Manage escalations.

Requirements

• Professional experience: 5 to 10 years (experienced).

• Customer services
• Support & Services (Spares & Repair logistics flows)
• Logistics processes

• Intercultural competence
• Verbal communication and listening
• Customer relationship management
• Autonomy and adaptability in a complex environment
• Vision setting and driving change
• Strong analytical skills
• Comfortable with cross‑functional coordination and stakeholder management
• Proficiency in tracking and reporting tools
• Project coordination

• English (mandatory, negotiation level)
• French and/or Italian (highly appreciated)

• Continuous improvement
• Problem solving
• Contract management
• Project management

• SAP
• Office applications (Excel +++)
• BI

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