NH90 – Material Management - Service By Hour Officer (f/m)

NHIndustries – Service By Hour Officer

NHIndustries is a French SAS Company based in Aix‑en‑Provence. It is wholly owned by Airbus Helicopters, Leonardo and Fokker Aerostructures, and serves as the focal point for these companies in the NH90 programme. NHI manages the design, development and entry to service of the NH90 for both NAHEMA (NATO Helicopter Management Agency) and export customers.

Job Location: Aix‑en‑Provence.

Reporting: The Service By Hour Officer reports hierarchically to Head of NHI_PS and functionally to NHI_PS Head of Operations.

Main Responsibilities

• Ensure proper application and follow‑up of SBH contracts from customer request to delivery.
• Maintain an overview of order backlogs, including tracking, prioritization and follow‑ups.
• Define and implement actions and improvement plans.
• Harmonise working methods across teams and stakeholders.
• Define, monitor and analyse performance and process KPIs.
• Adapt internal processes and sub‑processes.
• Monitor flows and proactively anticipate customer needs.
• Collaborate closely with VSL, DPC and PC teams.
• Represent SBH activities within NHI.
• Ensure clear and effective communication across all parties.
• Support supply chain initiatives and lead cross‑functional action plans to improve customer service levels.
• Represent NHI at conferences and meetings with clients and Nahema.
• Ensure that all activities are aligned with contractual obligations, customer requirements and operational constraints.
• Contribute to the overhaul process simplification.
• Define and manage risks and opportunities.
• Manage escalations.

Requirements

Educational background:

• Relevant degree (not specified).

Professional experience:

• 5 to 10 years of experienced background.

Technical competencies:

• Customer services.
• Support & Services (Spares & Repair logistics flows).
• Logistics processes.

Soft skills / Behaviours:

• Intercultural competence.
• Verbal communication and listening.
• Customer relationship.
• Autonomy and adaptability in a complex environment.
• Giving vision, driving change.
• Strong analytical skills.
• Comfortable with cross‑functional coordination and stakeholder management.
• Proficient in tracking and reporting tools.
• Project coordination.

Languages:

• English (mandatory, negotiation level).
• French and/or Italian would be highly appreciated.

Methods:

• Continuous improvement.
• Problem solving.
• Contract management.
• Project management.

Tools / Software:

• SAP.
• Office applications (Excel +++).
• BI.

Employment Type: Permanent.

Class: G13 (France). Experience Level: Professional. Job Family: Material Support & Services.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all.