Monitored Retrofit Manager (A330/A340/A350) - H/F

Job Description

Airbus Commercial Aircraft is looking for a Monitored Retrofit Manager (f/m) to join our Customer Services Department based in Toulouse, France.

The Monitored Retrofit Manager (ASOSBL) is a key enabler to improve continuously the widebody aircraft maturity. The Monitored Retrofit Manager acts as part of the Customized Material Services (CMS) department of SATAIR on behalf of the Widebody Program Support organization (SBL).

In this context, the Monitored Retrofit Manager has the responsibility to manage monitored retrofits to support all our widebody customers in the framework of monitored retrofits embodiment.

The role requires a strong understanding of aircraft systems, program‑level project management, and customer needs. If you see yourself as a delivery‑focused, customer‑mindful, and technically‑oriented person, who can work autonomously while fostering strong internal and external collaborations, you may be the right fit!

Your working environment

Toulouse is a dynamic city in the southwest of France, serving as the global capital of aeronautics and the European capital for space research. It offers a vibrant environment for professional development and a range of outdoor activities.

How we care for you

• Financial rewards: Attractive salary, success and profit sharing, employee savings plan, and voluntary stock purchase plan.
• Work/Life Balance: Extra days off for special occasions, holiday transfer option, staff council with many social, cultural and sports activities.
• Wellbeing/Health: Complementary health insurance coverage (disability, invalidity, death). Site‑specific health services, concierge services, gym, and car‑pooling application.
• Individual development: Great upskilling opportunities, unlimited access to over 10,000 e‑learning courses, certifications, expert career paths, accelerated development programmes, and national and international mobility.

Your challenges

• Industrialise supply chain by analysing and planning industrial lead times & capacity.
• Understand the technical solution and take the lead of the deployment (responsible on behalf of Program Support).
• Contribute & challenge Program Support retrofit & mitigation strategy and support development of technical solutions.
• Translate Program Support & retrofit requirements (target cost per aircraft, embodiment rate, policy, etc.) into inputs for other departments, including Supply Chain managers.
• Provide all required inputs to Supply Chain Managers to enable industrialisation of retrofit with kits or complex retrofit.
• Contribute to negotiation of supplier capacity & cost alignment with Procurement (PMR/PCR/PES), material management.
• Define & steer all inputs from Engineering, Procurement, Suppliers, Supply‑chain, Program to ensure global retrofit strategy in accordance with retrofit objectives (time, cost, quality) and final fleet completion.
• Influence retrofit strategy considering inputs from Supply Chain Managers (limitations on inventory, volume, supply chain capacities, sales, etc.).
• Follow‑up and monitor each individual retrofit campaign, ensuring OTQC delivery of material (parts, tooling, kits & equipment) of each project until completion of each MSN.
• Collaborate with Supply Chain Manager for customer order priorities on any retrofit with kits.
• Support Airline/Program Support for any industrial queries on a retrofit or Airbus parts mitigation.
• Manage an airline portfolio.
• Implement trustful relationships with major operators to accelerate embodiment of retrofit campaigns.
• Build and agree on operator retrofit packages for aircraft groundings, especially for C checks involving major structural retrofits.
• Contribute to sustaining Operational Reliability (OR) by closing fleet improvement retrofits with this major operator.

Deliverables

• Industrial inputs for mitigation & retrofit strategy, supplier negotiation & eRSP management.
• SB scrutiny & LOC validation & Retrofit Information Letter (RIL).
• Retrofit planning & priorities, airlines grounding dates or constraints.
• Preq & GR for equipment.
• Customer retrofit dashboards (CQD KPI) including embodiment rate if required, action plan & cost follow‑up.
• Customer dashboards & review.

Your boarding pass

• Overall aircraft knowledge or the ability to quickly adopt technical insight.
• Proven airline customer‑facing experience.
• Customer focused mindset.
• Ability to create a strong and trustful customer relationship and manage customer expectations; listening to the customer and giving clear explanations to resolve potential issues.
• Knowledge of Airbus S organisation and its processes.
• Good communication skills with internal and external customers.
• Program management and the right skill set to drumbeat the internal organisation to ensure contractual commitments, customer satisfaction, cost and revenue targets.
• Capacity to build and own a project path and to maintain project consistency at any time.
• Demonstrated ability to organise and coordinate multiple tasks, build strong cross‑functional relationships and communicate effectively with all levels of the organisation.
• Problem‑solving mindset, dynamic, proactive.
• Good organisational skills.
• Good team player: ability to collaborate with cross‑functional teams based on different locations and foster consistent ways of working.
• Curious and open‑minded for change and continuous improvement.
• English Advanced level (written and spoken); an additional language would be an asset.

Take your career to a new level and apply online now!

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Company

AIRBUS SAS

Employment Type

Permanent

Classe Emploi (France)

Classe G13

Experience Level

Professional

Job Family

Customer Eng.& Technical Support & Services