Monitored Retrofit Manager (A330/A340/A350) - H/F

Job Description

Airbus Commercial Aircraft is looking for a Monitored Retrofit Manager (f/m) to join our Customer Services Department based in Toulouse, France.

The Monitored Retrofit Manager (ASOSBL) is a key enabler to improve continuously the widebody aircraft maturity. The Monitored Retrofit Manager acts as part of the Customized Material Services (CMS) department of SATAIR, on behalf of the Widebody Program Support organization (SBL). In that context the manager has the responsibility to manage monitored retrofits to support all our widebody customers in the frame of monitored retrofits embodiment. The role requires a strong understanding of aircraft systems, program‑level project management, and customer needs.

About the workplace

Toulouse is a dynamic city in the southwest of France, located between the Mediterranean Sea and the Atlantic Ocean and close to the Pyrenees mountains. It offers many outdoor activities.

Our Support

• Financial rewards: Attractive salary, success agreements, profit‑sharing schemes, employee savings plan and stock‑purchase plan.
• Work / Life Balance: Extra days‑off for special occasions, holiday transfer option, staff council with social, cultural and sports activities and other services.
• Well‑being / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, car‑pooling application.
• Individual development: Up‑skilling opportunities and development prospects with unlimited access to e‑learning courses, certifications, advanced career paths, accelerated programmes and international mobility.

Responsibilities

• Industrialise the supply chain: analyze and plan industrial lead times and capacity, understand the technical solution and lead the deployment.
• Contribute and challenge Program Support retrofit and mitigation strategy, support technical solution development.
• Translate Program Support and retrofit requirements (target cost per aircraft, embodiment rate, policy, etc.) into inputs for other departments, including supply chain managers.
• Provide required inputs to supply chain managers to enable industrialisation of retrofit with kits or complex retrofit.
• Contribute to negotiation of supplier capacity and cost alignment with Procurement (PMR/PCR/PES) and material management.
• Define and steer inputs from engineering, procurement, suppliers, supply‑chain and program to ensure a global retrofit strategy in accordance with retrofit objectives (time, cost, quality) and embodiment until final fleet completion.
• Influence retrofit strategy considering inputs from supply chain managers (limitations on inventory, volume, capacities, sales, etc.).
• Follow‑up and monitor each retrofit campaign, ensuring OTQC delivery of material (parts, tooling, kits, equipment) until completion of each MSN.
• Collaborate with supply chain manager on customer order priorities for any retrofit with kits.
• Support the airline / program support for industrial queries on a retrofit or Airbus parts mitigation.
• Manage an airline portfolio: build trustful relationships with major operators, implement retrofit packages for groundings, especially for C‑checks involving major structural retrofits, sustain operational reliability by closing fleet improvement retrofits.
• Industrial inputs for mitigation and retrofit strategy, supplier negotiation, eRSP management.
• SB scrutiny and LOC validation, Retrofit Information Letter (RIL).
• Retrofit planning and priorities, airlines grounding dates or constraints.
• Preq & GR for equipment.
• Customer retrofit dashboards (CQD KPI) including embodiment rate if required, action plan and cost follow‑up.
• Customer dashboards and review.

Qualifications

• Overall aircraft knowledge or ability to quickly adopt technical insight.
• Proven airline customer‑facing experience.
• Customer focused mindset and ability to create trustful relationships and manage expectations.
• Knowledge of Airbus S organization and its processes.
• Good communication skills with internal and external customers.
• Program management skills to drumbeat the internal organization, ensure contractual commitments, customer satisfaction, cost and revenue targets.
• Capacity to build and own a project path and maintain project consistency at all times.
• Demonstrated ability to organise and coordinate multiple tasks, build cross‑functional relationships and communicate effectively at all levels.
• Problem‑solving mindset, dynamic, proactive.
• Good organisational skills.
• Team player, collaboration across locations and foster consistent ways of working.
• Curious and open‑minded for change and continuous improvement.
• English – advanced level (written and spoken); additional language an asset.

Employment Details

Company: Airbus SASEmployment Type: PermanentClasse Emploi (France): Classe G13Experience Level: ProfessionalJob Family: Customer Engineering & Technical Support & Services

Legal and Diversity Statement

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