Medical Administrative Assistant

Company Overview

Administrative & Support

Company Size

Mission

To provide compassionate, high-quality healthcare services while maintaining efficient administrative operations that support patient care.

Values

Patient-centered care

Operational excellence

Integrity and confidentiality

Teamwork and collaboration

Culture

Fast-paced healthcare environment focused on accuracy, attention to detail, and supporting clinical staff to deliver excellent patient experiences.

Role Summary

Purpose

The Medical Administrative Assistant serves as the first point of contact for patients and manages critical administrative functions that keep the medical office running smoothly. This role bridges clinical and administrative operations by handling scheduling, communications, and insurance documentation.

Impact

Success means patients receive prompt, courteous service; appointments are accurately scheduled and confirmed; insurance claims are processed correctly and timely; and clinical staff can focus on patient care without administrative interruptions.

Team Structure

Works directly with front desk staff, medical billing specialists, clinical staff, and office management in a collaborative healthcare administrative team.

Reports To

Reports to Office Manager or Medical Administrative Supervisor

Responsibilities

Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.