Liquidity Solutions Customer Support Manager (F/H) CDD

Liquidity Solutions Customer Support Manager (F/H) CDD

Fixed Term Contract

20793

Company Description

Natixis Corporate & Investment Banking is a leading global financial institution that provides advisory, investment banking, financing, corporate banking and capital markets services to corporations, financial institutions, financial sponsors and sovereign and supranational organizations worldwide.

Our teams of experts in close to 30 countries advise clients on their strategic development, helping them to grow and transform their businesses, and maximize their positive impact. Natixis CIB is committed to aligning its financing portfolio with a carbon neutrality path by 2050 while helping its clients reduce the environmental impact of their business.

As part of Groupe BPCE, the second largest banking group in France through the Banque Populaire and Caisse d’Epargne retail networks, Natixis CIB benefits from the Group’s financial strength and solid financial ratings (Standard & Poor\'s: A+, Moody\'s: A1, Fitch Ratings: A+, R&I: A+).

Job Description

You will join the Chief Operating Office CIB (Corporate & Investment Banking) and more specifically, you will join the TSO Liquidity Solutions team.

On a daily basis, your tasks are to:

• Coordinate, analyze, and manage the configuration of requests to implement physical, notional, and multi-bank cash pooling for clients of Natixis and the BPCE group;
• Coordinate and analyze the implementation of cash management solutions at the international level (MT101/MT940/MT942/MT950);
• Manage and provide customer support by responding to investigations and complaints received from the front, from Natixis clients, from sales staff of BPCE group banks on behalf of their clients;
• Alert and report computer and technical incidents related to these products in the dedicated tool;
• Participate in and contribute to various deployment projects and recipes for new business tools with IT.

This position is based in Charenton-le-Pont with the possibility to work remotely.

We place our employees at the center of our attention. Internal mobility, career development and training programs allow you to grow and flourish throughout your journey.

You work in a hybrid, inclusive and collaborative work environment.

You also have the opportunity to commit yourself in favor of society and causes that are close to your heart through our corporate foundation.

As a responsible employer committed to building an inclusive work environment, we offer the same opportunities to talents from all backgrounds, regardless of their age, origin, sexual orientation, disability...

Required Skills/Qualifications/Experience

About you: If this is your description, you are made to work with us!

You have experience as a banking operations manager, ideally in cash management.

Do you have:

• Bank client accounting and/or cash management solutions;
• The use of banking processing applications (back office type).

You have excellent interpersonal skills, a very good listening ability, you are:

• Rigorous and organized;
• Good communicator: you can write and share information in writing, as well as present and communicate information effectively;
• Comfortable working in an international context.

You are proficient in English with a minimum B2 level.