KYC Team Supervisor

We are seeking a highly motivated and experienced KYC Supervisor to join our rapidly expanding team. Swan primarily onboards small and medium‑sized companies and self‑employed freelancers opening business accounts. While we use the term “KYC,” it also refers to Know‑Your‑Business (KYB) processes.

Your Mission

In this role, you will bridge the gap between strategy and execution. You’ll dedicate a significant portion of your time to hands‑on individual contributions—reviewing complex alerts and handling edge cases—while simultaneously driving team growth through direct coaching and technical training.

Responsibilities

• Conduct thorough KYC/KYB reviews with a keen eye for detail, ensuring strict adherence to current laws and internal regulations.
• Resolve complex cases and edge situations, providing customized solutions that meet high compliance standards.
• Maintain subject matter expertise by staying abreast of the latest advancements in compliance regulations and dedicating time to continuous professional development.
• Onboard and train new members on KYC/SOP procedures, regulatory requirements, internal tools, and best practices for high‑quality reviews.
• Foster professional growth through regular 1:1s, providing actionable operational feedback to remove daily roadblocks.
• Drive continuous improvement by identifying training gaps, creating individual development plans, and delivering targeted small‑group training sessions.
• Oversee daily team health by managing schedules, approving leave requests, and ensuring shift coverage to meet SLAs.
• Manage daily workflows, ensuring tasks align with team goals, SLAs are maintained, and quality remains consistently high.
• Collaborate across departments, including Product, Engineering, and Risk, on ad‑hoc projects to streamline and optimize KYC processes.
• Implement and enhance procedures, maintaining momentum across stakeholder groups to ensure scalable and consistent operations.
• Execute quality controls and lead continuous improvement projects to ensure the team consistently meets or exceeds performance targets.

Qualifications

• At least 3 years of experience in KYC/AML/Financial Security at a fintech, payment institution, bank, or fast‑paced start‑up/scale‑up environment.
• Preferably at least 1 year of experience as a team supervisor/mentor.
• Strong understanding of the AML/CFT regulatory framework and a “protect” mindset.
• Hands‑on experience managing team performance, including setting and tracking KPIs, monitoring productivity metrics, and running structured coaching or training programs to drive continuous improvement.
• Confidence in onboarding and training new team members, helping them ramp up quickly and embed best practices from day one.
• Experience streamlining internal processes to improve operational efficiency and scalability.
• Data‑driven with strong analytical skills and attention to detail.
• Ability to prioritize in a fast‑paced production environment and manage urgent cases effectively without compromising compliance.
• Highly proficient with modern compliance tools and CRMs (e.g., Zendesk, Forest, Next Matter) and eager to master and champion new technologies.
• Proactive, hands‑on, and loves getting things done.
• Excellent communication skills in English and fluent in either German, Dutch, French, Spanish, or Italian.

Benefits

• Holidays: 25 days + RTT
• Meal vouchers: We provide a meal voucher card to cover your meals on work days.
• Transport: Monthly mobility package for employees.
• Health insurance (mutuelle): Alan.
• Sports: Discounts on subscriptions through Classpass and Gymlib.
• Well‑being support: Access to Moka Care for mental health and wellness.
• Hybrid remote policy: Opportunity to work from home for 2 days per week.
• Offsite: Once a year a gathering to reconnect, deep‑dive into big topics, and relax.

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

We encourage applicants even if they do not meet all the boxes.