KYC Team Supervisor

KYC Supervisor

We are seeking a highly motivated and experienced KYC Supervisor to join our rapidly expanding team. Swan primarily onboards small and medium-sized companies and self-employed freelancers opening business accounts. While we use the term “KYC,” it also refers to Know-Your-Business (KYB) processes.

In this role, you will bridge the gap between strategy and execution. You’ll dedicate a significant portion of your time to hands-on individual contributions—reviewing complex alerts and handling edge cases—while simultaneously driving team growth through direct coaching and technical training.

Your mission

Individual Contributions

• Conduct thorough KYC/KYB reviews with a keen eye for detail, ensuring strict adherence to current laws and internal regulations.
• Resolve complex cases and edge situations, providing customized solutions that meet high compliance standards.
• Maintain subject matter expertise by staying abreast of the latest advancements in compliance regulations and dedicating time to continuous professional development.

Coaching and Training

• Onboard and train new members on KYC/SOP procedures, regulatory requirements, internal tools, and best practices for high-quality reviews.
• Foster professional growth through regular 1:1s, providing actionable operational feedback to remove daily roadblocks.
• Drive continuous improvement by identifying training gaps, creating individual development plans, and delivering targeted small-group training sessions.
• Oversee daily team health by managing schedules, approving leave requests, and ensuring shift coverage to meet SLAs.

Operational and Strategic Development

• Manage daily workflows, ensuring tasks align with team goals, SLAs are maintained, and quality remains consistently high.
• Collaborate across departments, including Product, Engineering, and Risk, on ad-hoc projects to streamline and optimize KYC processes.
• Implement and enhance procedures, maintaining momentum across stakeholder groups to ensure scalable and consistent operations.
• Execute quality controls and lead continuous improvement projects to ensure the team consistently meets or exceeds performance targets.

Qualifications

• At least 3 years of experience in KYC/AML/Financial Security at a fintech, payment institution, bank, or fast-pace start-up/scale-up environment.
• Preferably with at least 1 year of experience as a team supervisor/mentor.
• Strong understanding of the AML/CFT regulatory framework and a protective mindset.
• Excellent coaching skills, with a proven track record of enhancing team productivity and cohesiveness.
• A passion for streamlining internal processes to improve operational efficiency and scalability.
• Data-driven, with strong analytical skills and attention to detail.
• Ability to prioritize in a fast-paced production environment and manage urgent cases effectively without compromising compliance.
• Highly proficient with modern compliance tools and CRMs (e.g., Zendesk, Forest, Next Matter) and eager to master and champion new technologies.
• Proactive, hands-on, and love getting things done.
• Excellent communication skills in English and fluent in either German, Dutch, French, Spanish or Italian.

Benefits

• 25 days of holidays plus RTT.
• Meal voucher card to cover meals on work days.
• Monthly mobility package for employees to pay for alternative commuting modes.
• Health insurance (mutuelle) through Alan.
• Discounts on gym and wellness activities through Classpass and Gymlib.
• Access to Moka Care for mental health and wellness.
• Hybrid remote policy: possibility to work from home for 2 days per week.
• Annual offsite gathering to reconnect, deep-dive into big topics, and relax.

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.