KYC Team Manager
Le poste
KYC Team Manager — CDI — Paris — Télétravail fréquent. Salaire: Non spécifié.
Descriptif du poste
We are seeking a highly motivated and experienced KYC Team Manager to join our rapidly expanding team. Swan primarily onboards small and medium-sized companies and self-employed freelancers opening business accounts. While we use the term “KYC,” it also refers to Know-Your-Business (KYB) processes.
In this role, your focus is on the “big picture”. Your mission is to scale our KYC department , optimize workflows for hyper-growth, and lead the team to deliver high-volume KYC cases while upholding our world-class quality standards.
✨ Your mission
Strategic Leadership & Scaling:
- Drive team performance by identifying strategic growth paths to consistently meet Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for both output and quality.
- Prioritize key department projects, ensuring the KYC team is aligned with cross-functional stakeholders to achieve organizational goals.
- Scale and optimize workflows by collaborating with Product, Engineering, and Risk departments to refine internal tools and automate processes.
- Monitor service quality and operational execution, implementing data-driven enhancements to improve overall departmental efficiency.
People Management:
- Lead and develop a high-performing team, guiding the transition toward a more specialized, analysis-focused department that embodies operational excellence.
- Conduct regular 1:1s to provide actionable feedback, mid-year/annual performance reviews, and the implementation of Performance Improvement Plans (PIPs) when necessary.
- Cultivate a culture of growth by providing ongoing mentorship and coaching to enhance the maturity and technical skills of the team.
Governance, AML & Compliance:
- Handle high-level escalations from partners and conduct thorough retrospectives on incidents to prevent recurrence.
- Define and adapt Standard Operating Procedures (SOPs) in accordance with internal policies, evolving procedures, and applicable legislation.
- Maintain regulatory integrity by analyzing complex edge cases and collaborating with the Compliance team to translate new requirements into operational reality.
- Ensure the implementation and enhancement of new processes, fostering energy and momentum with various stakeholders to deliver consistent and scalable operations.
- Contribute to the maintenance of AML/KYC policies, ensuring all operational procedures are current and accurate.
Profil recherché
- You have 5 + years of experience in KYC/AML/Financial Security at a fintech, payment institution, bank, or fast-paced start-up/scale-up environment. With at least 2 years of experience managing a team and its performance.
- You have a strong understanding of the AML/CFT regulatory framework.
- Proven success in formulating and executing strategies based on your deep knowledge of operations metrics and analytics.
- You have strong analytical skills and an eye for detail, which enables you to quickly make data-informed decisions.
- You are proactive in identifying systemic inefficiencies and leading continuous improvement projects that optimize workflow accuracy.
- You possess strong leadership and team management skills.
- You have a strong sense of production priority and urgency, allowing you to navigate high-volume environments while maintaining quality.
- Excellent communication skills in English. Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.
It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying!