Key Accounts Director SCO M/F

Key Accounts Director SCO M/F

As Key Accounts Director for SCO, the position holder is responsible for leading the team of Global Key Account Managers and overseeing the worldwide coordination of key accounts, including strategy definition, inside sales, operational performance, and financial results. They represent Geodis at a senior level for all aspects of key customer relationships, acting as the central link between clients and all internal functions.

Responsibilities

• Define strategy and customer management plans for global key accounts.
• Lead, coach, and develop a high‑performing team of Global Key Account Managers, ensuring best practices and continuous improvement.
• Drive the overall health and growth of strategic relationships with key customers across SCO.
• Oversee the creation and maintenance of customer cards and communication matrices at a global level.
• Analyze full supply chain customer spending to identify and realize new business opportunities.
• Guide the expansion of Geodis' presence within customer organizations, fostering deep and broad partnerships.
• Propose and implement service optimizations to improve performance for both the customer and their end customers.
• Anticipate, understand, and steer organization‑wide responses to customer scope changes, ensuring effective change management.
• Supervise the handling of Change Management Requests and contract/SOW addenda at a strategic level.
• Foster collaboration and knowledge sharing among the Key Account Management team and across regions.
• Present consolidated performance reports on major accounts to senior management, highlighting trends, perspectives, and strategic recommendations.
• Provide expertise, operational knowledge, and leadership within the SCO organization.
• Support the team in responding to customer tenders and on‑demand requests, ensuring coordinated and effective input.
• Collaborate with Procurement teams to define global buying strategies.
• Animate and engage internal teams to deliver on customer expectations, promoting a dynamic and growth‑oriented atmosphere.
• Oversee the resolution of escalations, ensuring issues are addressed rapidly and systematically.
• Consolidate and review performance indicators at the global level, challenging teams to meet or exceed contractual objectives.
• Guarantee timely and accurate provision of KPIs, ensuring visibility and accountability.
• Collaborate with Procurement to monitor supplier performance.
• Partner with Transformation teams to increase supply chain visibility and innovation for key customers.
• Drive profitable revenue growth with key customers at both account and portfolio levels.
• Ensure the achievement of EBIT targets and overdue objectives.
• Oversee improvements in DPO/D.

Applicant's profile

• Bachelor's degree required; advanced degree preferred.
• 15–20 years' experience in Sales, Business Development, or Account Management, with a significant portion in people leadership roles.
• Strong knowledge of the Transport & Logistics industry.
• Demonstrated ability to motivate, lead, and develop teams.
• High motivation and interest in all dimensions of business (Commercial, Operational, Finance, Project).
• Strong relationship‑building skills with customers and internal stakeholders; ability to create high‑level intimacy and trust.
• Capability to influence customer decisions and challenge internal organization to reach SCO objectives.
• Leadership, persuasive abilities, analytical mindset, pragmatism, and a dynamic approach are essential.

Working time

100% full‑time.

Location

To be determined.

Legal entity and equal opportunity

GEODIS is a leading global logistics provider. This position is also open to anyone recognized as a disabled worker.