Key Account Manager (SMB)

Requirements

• High-level education, ideally in Business, Management, or a related field
• Relevant experience (3 to 5 years) in account management or sales development, with a proven ability to manage high-volume activity and follow-up
• Native level proficiency in French and strong English to operate within our European organization
• Strong command of sales methodologies such as MEDDIC and professional objection handling techniques
• Analytical mindset with the ability to maintain pipeline hygiene and provide accurate forecasting inputs

What the job involves

• As our new Key Account Manager (SMB), you will be responsible for the local deployment, adoption, and growth of SMB accounts within France.
• You will join a dynamic team where your mission is to activate use cases and grow the local footprint by "spidering" into accounts to engage local stakeholders.
• Reporting to the Head of SMB Account Management, you will ensure smooth account rollouts and drive revenue through BU activation and usage-based growth.
• Execute detailed account plans and perform tactical action follow-ups to ensure consistent account development.
• Identify and engage key stakeholders including HR, Procurement, and Hiring Managers to expand Malt's presence.
• Support client pilots and first projects to ensure successful adoption and long-term platform loyalty.
• Run structured prospection within existing accounts to detect and capture new business unit-level opportunities.
• Conduct local qualifications to assess pains and needs, accurately documenting all data in the CRM.
• Deliver compelling value pitches and product demos adapted to the local context and specific client use cases.
• Coordinate with local vendors, MSPs, and internal teams to resolve operational issues and monitor delivery performance.