Key Account Manager - Europe/Asia

Responsibilities

• Develop and maintain strong relationships with airlines, MROs, and military/government clients, acting as the primary point of contact
• Understand client needs, priorities, and objectives; communicate these effectively and provide strategic support
• Identify opportunities for account growth, scaling, upselling, and cross-selling
• Negotiate contracts and close agreements
• Monitor usage and performance, and prepare regular reports
• Collaborate with internal teams (marketing, product, customer support) to ensure seamless service delivery
• Resolve client issues promptly and effectively to maintain trust
• Stay informed about industry trends, competitors, and market conditions
• Perform online and on-site product demonstrations
• Participate in prioritizing the product roadmap and customer support improvements
• Work with the marketing team to prepare effective presentations and materials
• Ensure all key information is accurately updated in the CRM

Profile

• Proven experience of 5+ years in a similar role, ideally within airlines and MROs
• Fluency in English is mandatory; additional language skills are a plus
• Willingness to travel and perform on-site demonstrations
• Strong ability to take initiative, be proactive, and challenge industry norms
• Excellent ability to synthesize and prioritize customer requests, and adapt to evolving product specifications
• Experience in complex B2B sales environments involving multiple stakeholders