Key Account Manager

The Role

Reporting into senior commercial leadership, you will be responsible for developing and managing relationships with key customers, driving revenue growth, and expanding market share across a defined portfolio.

You will take a consultative approach, building a deep understanding of customer needs while delivering tailored solutions that support their operational and clinical objectives.

Key Responsibilities:

• Develop and execute strategic account plans to grow revenue within major accounts
• Build long-term partnerships with key stakeholders and decision-makers
• Identify customer requirements across performance, service, and training needs
• Lead and coordinate tender processes and large-scale commercial opportunities
• Manage the full sales cycle from opportunity identification through to close
• Maintain an accurate and structured sales pipeline and forecasting process
• Prepare and deliver high-quality proposals and commercial offers

Cross-Functional Collaboration

• Work alongside technical, marketing, and service teams to deliver integrated solutions
• Support knowledge sharing and provide market feedback to internal stakeholders
• Engage with key opinion leaders and industry networks
• Deliver a high level of customer service, including training and post-sales support
• Ensure customer satisfaction through effective issue resolution and follow-up
• Represent the business at industry events, conferences, and meetings

About You

• Proven experience in key account management or complex B2B sales
• Background in Pathology, Immunohistochemistry (IHC) and FISH
• Strong commercial acumen with demonstrated success in managing large or strategic accounts
• Excellent stakeholder management and negotiation skills
• Ability to manage long sales cycles and navigate complex purchasing environments
• Self-motivated, collaborative, and comfortable working in a matrix organisation

Why Apply?

This is an opportunity to join a high-growth, innovation-driven organisation making a meaningful impact within healthcare. You'll be part of a collaborative and forward-thinking environment, with strong opportunities for professional development and career progression.